Auto Business Support Manager

Canadian Tire Corporation•Mobile Location Ontario [F009], ON

6d•CA$79,000 - CA$131,000•Hybrid

About The Position

This role is responsible for maintaining an ethical and collaborative relationship between Dealers and the Corporation, championing the execution of Canadian Tire's True North Strategy with a focus on customer experience. The manager will facilitate the automotive OE (Operational Excellence Program) in Stores, providing coaching and training on best practices. They will partner directly with Associate Dealers to align the Dealers' automotive business plan with the retail plan and Corporate priorities. The position requires a general understanding of the market, demographics, and competitive landscape, and ensures aligned Corporate objectives are communicated effectively through various channels. Additionally, the role involves establishing and maintaining relationships with educational institutions to develop co-op training programs for technician development, EV service requirements, and advancing the trade. The manager is expected to proactively seek personal and professional development opportunities, provide responsive assistance to Dealers for operational requests using virtual tools, and balance current in-store support priorities.

Requirements

Minimum of 10 years experience in Canadian Tire automotive service or equivalent
Ability to effectively support and travel throughout Southwestern Ontario, maintaining strong Dealer relationships and providing consistent operational support across the assigned market.
Required to travel extensively within and, at times, outside of assigned region
Demonstrated ability to influence outcomes without authority
Ability to interpret data, gain insights and provide recommendations
Understanding of the financial levers of the automotive service
Ability to manage and adhere to a travel expense policy and budget
General understanding of current and emerging technology and equipment
Strong written and verbal communication skills
Valid drivers license and access to a vehicle required
Understanding of the electric vehicle (EV) market, including protocols and standards
Stay current with knowledge of Automotive software programs

Responsibilities

Maintain an ethical and collaborative relationship between the Dealers and Corporation
Champion the execution of Canadian Tires True North Strategy, prioritizing Customers at the Core that enhance the overall customer experience.
Facilitate the automotive OE (Operational Excellence Program) in Stores, providing coaching and training of best practices.
Partner directly with our Associate Dealers to help balance the Dealers automotive business plan with the retail plan and Corporate priorities
Ensure aligned Corporate objectives are understood through written, verbal, in-person communications and regional automotive service meetings.
Establish and maintain relationships with educational institutions to develop and promote co-op training programs, supporting technician development, EV service requirements and advancing the trade within Canadian Tire
Proactively seek opportunities for personal and professional development, enhancing both technical knowledge and leadership capabilities
Provide responsive assistance to Dealers for operational requests by leveraging virtual online booking tools and resources while balancing current in-store support priorities

Benefits

Comprehensive benefits and retirement programs
Performance incentives
Continuing Education Programs
Other perks to support your well-being
Career growth opportunities
product discounts
store discounts
supported learning through our Triangle Learning Academy
Canadian Tire Profit Sharing
retirement and savings programs for eligible employees
enhanced flex benefits program
mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families
total well-being, and mental health tools and resources for all employees