Business Support Manager

Mccno • New Orleans, LA

4d

About The Position

The Business Support Manager will oversee and manage various critical functions including sponsorship and membership fulfillment, reporting and analytics, budget and departmental support, and system and data integrity. This role also involves supervision of assigned personnel, ensuring adherence to policies, and fostering a motivated work environment. The ideal candidate will possess strong organizational, analytical, and interpersonal skills, with a high attention to detail and the ability to perform under pressure in a fast-paced setting.

Requirements

• High attention to detail and commitment to data accuracy.
• Ability to work effectively in a fast-paced, collaborative environment.
• Ability to establish and maintain effective working relationships with diverse groups of people in high pressure situations.
• Ability to prioritize and plan work activities, use time efficiently, and perform under minimal supervision.

Nice To Haves

• Experience with industry associations such as IAVM, IAEE, and related professional organizations.
• Experience in sponsorship fulfillment and administrative coordination.
• Proficiency in event management systems.
• Experience in budget management and financial reporting.
• Experience in developing dashboards and reporting tools.
• Experience in supervising personnel, including selection, training, performance appraisal, and discipline.

Responsibilities

• Manage organizational memberships and employee participation within industry associations.
• Oversee and manage all sponsorship obligations for the Division, serving as a central point of contact for fulfillment and administrative coordination.
• Maintain detailed tracking systems to ensure all sponsorship deliverables, benefits, deadlines, and contractual obligations are fulfilled accurately and on time.
• Coordinate with internal departments, vendors, event teams, and external partners to execute sponsorship activations and promotional commitments.
• Assist leadership with sponsorship reporting, recaps, and documentation.
• Recommend process improvements to enhance sponsorship tracking, communication, and operational efficiency.
• Ensure timely preparation of occupancy reports, event performance data, and client survey results.
• Review and approve reports prepared for executive leadership, board members, and external partners.
• Direct the development of dashboards and reporting tools that monitor departmental performance.
• Identify trends in sales and event data and provide strategic recommendations to senior leadership.
• Lead coordination of departmental budgets, including preparation of initial and revised submissions.
• Partner with Finance to provide supporting data and context for budget submissions.
• Recommend and implement process improvements that enhance budget accuracy, reporting reliability, and overall operational efficiency.
• Support departmental planning initiatives, special projects, and cross-functional operational efforts.
• Assist with administrative coordination for departmental initiatives, meetings, presentations, and executive reporting needs.
• Maintain accountability for accuracy of accounts, contacts, and event records in the event management system.
• Establish and monitor standards for data entry and reporting across the department.
• Ensure integrity of system data is maintained and corrections are made promptly.
• Support ongoing system enhancements, reporting improvements, and process optimization initiatives.
• Participate in decisions related to the selection, promotion, transfer, pay, and discipline of assigned personnel.
• Orient employees to MCCNO policies and procedures and clearly communicate job duties and responsibilities.
• Personally conduct or oversee training for new employees to ensure established procedures are clearly understood and followed.
• Monitor the work performance of assigned personnel on a continual basis, conduct effective performance appraisals, and take corrective action whenever necessary.
• Create a working climate in which assigned personnel are motivated to develop their skills and abilities and demonstrate by personal example the desired standards of conduct and work performance.
• Administer MCCNO policies in a fair and equitable manner with regard to discipline, tardiness, absenteeism or insubordination and fully document all incidents and actions taken.
• Establish and maintain effective working relationships with diverse groups of people in high pressure situations.
• Prioritize and plan work activities, use time efficiently, and perform under minimal supervision.
• Maintain high attention to detail and commitment to data accuracy.
• Work effectively in a fast-paced, collaborative environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed