Business Support Manager
About The Position
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for managing the coordination and delivery of diverse administrative functions for a department or line of business. Key responsibilities include acting as a central point of contact for senior leadership routines and activities, financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, associate training, service quality, process improvements, business continuity, and communications. Job expectations include interacting with a wide variety of business partners to deliver strategic work efforts to ensure tactical priorities are met.
Requirements
- Bachelor’s degree (Business, Finance, Economics, or related field preferred)
- 2+ years of experience in: Business support / operations / chief-of-staff / COO-type functions
- 2+ years of experience in Consulting, strategy, finance, or analytics roles
- Experience with executive level presentations and reporting (ability to tell the story)
- Ability to manage multiple priorities and stakeholders simultaneously
- Experience supporting projects or initiatives end-to-end
- Strong attention to detail
- Strong written and verbal communication
- Ability to create clear, concise materials (slides, summaries, updates)
- Strong collaboration skills across teams and functions
Nice To Haves
- Experience supporting executive-level or senior leadership routines
- Experience gathering, organizing, and validating data and strong ability to track milestones, risks, and action items
- Ability to manage deadlines and competing priorities , structured, organized approach to work
- Ability to interpret data and identify trends.
- Problem-solving mindset (can break down issues logically)
- Comfortable working with multiple stakeholders and displays confidence and maturity in interactions
- Proficiency in Microsoft Excel (required), PowerPoint (required) and Data tools (Tableau, Alteryx, AI)
Responsibilities
- Leads communication, coordination and connectivity across the leadership team
- Partners with peers and control partners to ensure strong engagement and adherence to risk management and operational risk policies and processes
- Drives the successful execution of team events and routines, including logistics, communications and gathering feedback
- Develops comprehensive plans around key organizational priorities and ensures all accountable parties understand respective roles/responsibilities
- Partners with reporting and analytics team to ensure accurate reporting while seeking opportunities to reduce manual processes
- Assists senior executive and team with a full range of engagements, including process improvement and project initiatives
- Provides oversight of key deliverables and validates accurate and timely completion
Benefits
- Access to paid time off
- Resources and support to our employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
