Manager, Business Support

Versant • Orlando, FL

2d • Hybrid

About The Position

VERSANT’s Golf division is seeking a Manager, Business Support to lead a high-performing business to business support team focused on delivering exceptional service experiences across our technology product ecosystem. This role will oversee specialists supporting golf course partners, with an emphasis on inventory management, website support, implementation coordination, and operational troubleshooting. This leader plays a critical role in strengthening partner loyalty, improving operational efficiency, and ensuring customers receive responsive, knowledgeable, and solutions-oriented support. Success in this role requires balancing people's leadership, operational excellence, and cross-functional collaboration while fostering a culture rooted in accountability, development, and continuous improvement. This position is designated as hybrid and generally requires in-office collaboration Monday through Thursday at our Orlando, FL office. The role also requires availability to work rotational evening and weekend shifts.

Requirements

• 2+ years of people leadership or equivalent experience, preferably within customer support, SaaS, B2B, or operational service environments.
• Strong organizational and problem-solving skills with the ability to manage competing priorities in a fast-paced environment.
• Experience leading customer-facing teams with a focus on service quality, operational metrics, and continuous improvement.
• Excellent written and verbal communication skills with the ability to build trust and influence across teams and customer groups.
• Ability to navigate ambiguity, adapt quickly, and drive solutions with a customer-first mindset.
• Success in this role also requires behaviors aligned with VERSANT’s core ways of working: Trust, Teamwork, Transparency, Agility, Entrepreneurial Spirit.

Nice To Haves

• Experience with Salesforce, Microsoft Office Suite, Confluence, or related support platforms preferred.
• Knowledge of golf operations, golf technology products, or sports technology environments is strongly preferred.

Responsibilities

• Lead, coach, and develop a team of Business Support Specialists supporting inventory, website, interface, implementation, and operational support functions.
• Drive a high-performance service culture focused on responsiveness, quality, accountability, and customer satisfaction.
• Establish clear performance expectations and utilize operational metrics, quality standards, and customer feedback (including NPS) to measure team effectiveness and identify improvement opportunities.
• Partner cross-functionally with product, engineering, operations, and implementation teams to improve customer workflows, product usability, and support processes.
• Recruit, onboard, and mentor talent while fostering career growth and leadership development within the organization.
• Create scalable processes and operational efficiencies enhancing both the customer experience and internal team performance.

Benefits

• Competitive compensation
• Comprehensive benefits offerings designed to support employee well-being and professional growth
• health insurance
• retirement plans
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed