Business Support Manager

Bank of America•Charlotte, NC

1d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary: This job is responsible for managing the coordination and delivery of diverse administrative functions for a department or line of business. Key responsibilities include acting as a central point of contact for senior leadership routines and activities, financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, associate training, service quality, process improvements, business continuity, and communications. Job expectations include interacting with a wide variety of business partners to deliver strategic work efforts to ensure tactical priorities are met. The Business Support Manager (BSM) will provide critical operational and business management support to the Credit Card Products Technology organization. This role is responsible for driving execution across core business routines, ensuring accuracy in financial and operational reporting, and supporting effective communication of priorities to senior leadership. The BSM will coordinate and execute key activities including financial forecasting, leadership routines, and operating cadences, while developing high-quality materials that connect team deliverables to business outcomes. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. This role requires strong ownership, sound judgment, and the ability to work effectively across teams to support business objectives

Requirements

5+ years of experience in business operations, management, or support within a complex organization
Strong organizational and analytical skills with attention to detail and ability to manage sensitive information
Experience supporting financial processes, including forecasting, expense management, and headcount tracking
Ability to manage multiple priorities and deliver within established timelines
Strong verbal and written communication skills with the ability to support executive-level materials
Demonstrated ability to work across teams and build effective working relationships

Nice To Haves

Self-starter with the ability to work independently and take ownership of deliverables
Strong analytical mindset with the ability to interpret data and support business insights
Experience supporting technology teams or working in a fast-paced, matrixed environment
Ability to identify and support improvements in processes and reporting

Responsibilities

Leads communication, coordination and connectivity across the leadership team
Partners with peers and control partners to ensure strong engagement and adherence to risk management and operational risk policies and processes
Drives the successful execution of team events and routines, including logistics, communications and gathering feedback
Develops comprehensive plans around key organizational priorities and ensures all accountable parties understand respective roles/responsibilities
Partners with reporting and analytics team to ensure accurate reporting while seeking opportunities to reduce manual processes
Assists senior executive and team with a full range of engagements, including process improvement and project initiatives
Provides oversight of key deliverables and validates accurate and timely completion
Coordinate and execute weekly, monthly, and quarterly leadership routines, including staff meetings, All Hands, operating reviews, and offsites, ensuring alignment and readiness across stakeholders.
Compile, validate, and organize data from multiple sources to support reporting and enable informed decision-making across financial and business priorities.
Support financial processes, including forecast cycles, expense tracking, and headcount management, ensuring accuracy and timely delivery.
Develop clear, concise, and accurate materials for leadership meetings, ensuring consistency in messaging and alignment to business priorities.
Identify opportunities to streamline processes and improve operational efficiency, supporting consistent execution across the organization.