Business Support Manager II

Bank of America•Fort Worth, TX

1d•$106,800 - $166,000•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! The Business Support Manager II function serves as a strategic partner and extension of senior leadership, driving alignment, prioritization, and execution across the organization. This job is responsible for the coordination and delivery of diverse administrative functions for a department or line of business. Key responsibilities include acting as a central point of contact for senior leadership routines and activities, financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, associate training, service quality, process improvements, business continuity, and communications. Job expectations include interacting with a wide variety of business partners to deliver strategic work efforts to ensure tactical priorities are met. The role requires a strong business centric mindset with ability to utilize sound judgment and tailor approach to drive optimal outcomes. This role communicates, influences and negotiates both vertically and horizontally to obtain or leverage necessary resources. The ideal candidate will build a thorough understanding of the business unit’s function and consult with senior management in evaluating workforce strategy. Role requires working knowledge of general bank policies, programs and procedures and finance practices. Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally has full management responsibility over a relatively large team and may manage one or more levels of managers. Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.

Requirements

Minimum of 8+ years of job related experience required
Experience supporting senior executives directly
Experience driving cross-functional initiatives
Experience in Resource management and forecasting
Experience in Metrics and reporting
Intermediate/Expert MS Office skills, especially Excel and PowerPoint, to track and manage many different types of efforts and data
Superior business acumen
Team-player
Extremely strong verbal and written communication skills
Extremely organized/Good time management skills

Nice To Haves

Self-motivated and delivery focused
Attention to detail
Good Problem solving skills
Strategic execution: Translate leadership priorities into actionable plans and measurable outcomes
Business operations: Enable day‑to‑day operational effectiveness across complex organizations
Executive decision support: Provide insights, analysis, and recommendations to support senior leaders
Financial management: Support budgeting, forecasting, expense oversight, and financial discipline
Workforce planning: Align capacity and resources to demand, volume, and growth objectives
Performance analytics: Deliver dashboards and reporting that connect volume, efficiency, risk, and results
Governance and risk: Ensure strong controls, compliance, and audit readiness in regulated environments
Stakeholder management: Partner across operations, sales, HR, Finance, and Risk to drive alignment
Change enablement: Support transformation through communications, readiness planning, and execution oversight
Operating rhythm: Establish business reviews, governance forums, and action tracking for accountability
Executive communications: Develop clear, concise presentations and leadership communications
Execution discipline: Track initiatives, manage dependencies, and ensure follow‑through on commitments

Responsibilities

Frame complex decisions, synthesize inputs, and guide leadership through trade-offs and recommendations
Drive prioritization across strategic initiatives, ensuring leadership focus aligns to highest-impact activities and enterprise objectives
Partner with senior leaders to execute business strategy, translate priorities into operating plans, and drive measurable outcomes
Act with delegated authority on behalf of senior leadership to advance initiatives, remove obstacles, and ensure execution
Provide end‑to‑end business management support across operations, including planning, execution, and governance
Lead workforce capacity, resource planning, and demand management to align staffing with business volumes and growth objectives
Own budgeting, forecasting, and expense management processes in partnership with Finance; track variances and risks
Deliver executive‑level dashboards, performance reporting, and insights to support data‑driven decision making
Coordinate quarterly business reviews, operating reviews, and leadership meetings; prepare materials and track actions
Monitor operational performance, service metrics, and key risk indicators; partner with leaders to drive corrective actions
Support change and transformation initiatives through clear communications, readiness planning, and execution oversight
Develop executive presentations, strategy decks, and leadership communications for internal and external audiences
Partner with the Academy on associate readiness programs for front line associates and leaders
Ensure strong governance, controls, and audit readiness in a highly regulated environment
Act as a trusted advisor and connector across functions, aligning stakeholders around priorities and execution plans
Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
Assesses talent and builds bench strength for roles across the organization.
Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.