Manager-Business Support

Marriott•Bethesda, MD

7h•$66,000 - $104,000•Hybrid

About The Position

The Manager, Business Support – Procurement Services oversees business operations and performance management for procurement, driving execution, accountability, and continuous improvement across financial and operational processes. This role analyzes procurement and financial data to generate actionable insights, develops reporting frameworks to track performance against key metrics, and strengthens controls to ensure accuracy, compliance, and transparency. The position manages end-to-end operational processes—including budgeting, forecasting, and Accounts Receivable governance. Additionally, this role drives execution of strategic procurement initiatives, establishes tracking mechanisms to monitor progress, and collaborates with stakeholders to improve efficiency and standardize processes.

Requirements

Minimum 4+ years’ experience in account management, sales, procurement/sourcing or business development, preferably in the hospitality design industry
Experience working with ERP systems (e.g., PeopleSoft) to manage procurement, financial, or operational data, including reporting and analytics
Demonstrated ability to analyze complex data, identify trends, and translate insights into actionable recommendations.
Ability to travel up to 10%

Nice To Haves

Bachelor’s degree in Business, Finance, Supply Chain, or related discipline preferred
Experience in business operations, procurement, finance, or related field preferred.

Responsibilities

Lead and develop business operations resources; establish priorities, monitor performance, and drive accountability to deliver against procurement goals.
Analyze procurement, financial, and operational data to identify trends, generate actionable insights, and support informed decision-making.
Develop and maintain reporting frameworks, dashboards, and scorecards to track performance against key business and operational metrics.
Design, standardize, and continuously improve processes, tools, and documentation to enhance efficiency, consistency, and scalability.
Strengthen operational and financial controls to ensure accuracy, compliance, and transparency across procurement activities within PeopleSoft and integrated platforms.
Support budget planning and financial management, including forecasting, tracking, and variance analysis aligned to program objectives.
Lead Accounts Receivable (AR) governance, including facilitating weekly AR reviews with Procurement leadership and Finance to assess risk and drive resolution strategies.
Serve as final escalation point for complex AR collections, partnering with owners, Legal, and OFS to resolve issues and mitigate financial exposure.
Drive execution of procurement initiatives, including planning, milestone tracking, and performance measurement against defined outcomes.
Establish and manage tracking mechanisms for initiatives and operational activities; monitor progress, ensure compliance, and hold stakeholders accountable for results.
Lead cross-functional issue resolution and stakeholder engagement, partnering with owners, vendors, buyers, systems, and Procurement teams to resolve complex transactional issues and communicate performance, risks, and opportunities to leadership.