Division Business Support Manager

Bank of America•Scottsdale, AZ

4d•Hybrid

About The Position

Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrill’s Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America. Merrill is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Merrill, we empower you to bring your whole self to work. We value the unique perspectives in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different skills and experiences that individuals bring from all backgrounds and careers; whether gained through military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. The Division Business Support Manager (DBSM) will have a broad range of responsibilities to support the division leadership team. He/she will work closely with the Division COO to help lead major projects, program or processes with significant business impact. This will include helping to drive strategic business initiatives, the division financial and operating plans and the day-to-day running of the division and market related initiatives. The position requires the individual to build, collaborate and maintain relationships with the market leadership team and work closely with partners across MLWM and GWIM. The DBSM will report jointly to the Division Executive and COO. The DBSM supports the Division COO (DCOO) in executing on strategic Business Initiatives, Division Financial and Operating Plans, and day-to-day running of the Division in support of the Division Executive (DE) and in partnership with the entire Division leadership team. This role provides advice and support to the Division Executive and supports efforts to drive Division growth, cost-efficiency, and profitability, as well as client experience and advisor productivity, while also appropriately balancing risk and service issues. This role also supports business management reviews and operational excellence for Merrill’s Mountain Pacific Division, which consists of over 800 experienced Financial Advisors, across 11 markets and 66 branch offices.

Requirements

5+ years of previous BSM, strategy or field management experience
Analytical, organized and have the ability to manage competing priorities
Exceptional written and verbal communication skills to deliver insights and recommendations to senior management
Ability to bring multiple stakeholders together, cut to the core of issues and influence others to reach consensus and decisions, demonstrate personal courage
Excellent attention to detail
Ability to work in a high energy, fast-paced environment and effectively multi-task

Nice To Haves

Current or previous Merrill experience
Strategic Planning and implementation experience

Responsibilities

Coordinates with Market Executives, Resident Directors and Office Management Teams (OMT) to execute strategic priorities, support revenue growth and achievement of financial plans demonstrating sound judgment and decision making
Supports the end-to-end coordination for management level governance routines including preparation and review of materials, meeting logistics, talking points for meetings with key stakeholders, and execution of key priorities
Proactively engages others on operational efficiencies across lines of business and teams
Executes Operational Excellence work for the Division
Represents LOB to coordinate Real Estate projects, including relocations, co-locations, expansions and reductions.