Business Support Management - Associate
About The Position
Join the Business Support Management team to handle business administration and control responsibilities while providing general support for day-to-day business functions. The Associate manages a team of administrative assistants and maintains effective business and process controls consistently across businesses. The role also participates in and may lead strategic initiatives and ad hoc projects within Business Support Management. JPMorgan Chase & Co. is a global financial institution serving consumers, businesses, and corporate, institutional, and government clients. Its Commercial & Investment Bank operates across banking, markets, securities services, and payments in more than 100 countries. Applicants must be authorized to work in the United States. Employment-based immigration sponsorship and assistance with other forms of immigration sponsorship or benefits, including OPT and CPT, are not provided. The company describes its total rewards package as including role-, experience-, skill-, and location-dependent base salary; eligible roles may also receive commission-based pay and/or discretionary incentive compensation. Benefits, subject to eligibility, include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, and financial coaching. Further compensation and benefits details are provided during the hiring process. JPMorgan Chase & Co. is an equal opportunity employer and provides reasonable accommodations for religious practices and beliefs, and for mental or physical disability needs.
Requirements
- At least 3 years of people management or related experience.
- Advanced oral and written communication skills.
- Advanced and independent problem-solving skills.
- Knowledge of Microsoft Office, including Excel, Word, and PowerPoint.
- Excellent relationship-building skills, with the ability to listen well and influence others.
- Ability to work under pressure, prioritize multiple assignments, and bring tasks to complete closure.
- Organized and motivated, and consistently meets deliverables.
- Comfortable leading an initiative or playing a support role on the broader team.
- Must be authorized to work in the United States; the employer does not provide employment-based immigration sponsorship or assistance with other immigration sponsorship or benefits, including OPT or CPT.
Nice To Haves
- Customer service or client-facing experience is helpful.
Responsibilities
- Lead day-to-day team activities and manage coverage.
- Develop and implement meaningful performance metrics.
- Motivate individual and team performance.
- Develop team line leaders.
- Maintain a dynamic control and compliance environment and continually mitigate risk in business processes.
- Manage relationships with key stakeholders.
- Manage relationships with internal business partners across multiple groups in North America and globally.
- Provide thought leadership on strategic direction to improve global consistency, productivity, and leverage to the business.
- Build consensus around key initiatives.
- Advocate for the needs of administrative staff.
- Lead the performance management process for the admin management team.
- Participate in and, at times, help lead strategic initiatives and ad hoc projects within Business Support Management.
- Ensure effective business and process controls are maintained consistently across businesses.
Benefits
- Competitive total rewards package, including base salary determined based on role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
- Reasonable accommodations for religious practices and beliefs, and for mental or physical disability needs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
