Treasury Management Business Support Associate

Wells Fargo Bank • Salt Lake, UT

17h • Hybrid

About The Position

Wells Fargo is seeking a Business Relationship Support Associate within Global Payments & Liquidity to support the WellsOne Commercial Card business. The role is an operational partner to internal teams managing a large portfolio of commercial card clients. It primarily handles internal-facing, email-based servicing requests by researching inquiries, validating customer authorizations, following established procedures, and delivering timely, accurate resolutions. The position requires commercial card knowledge, attention to detail, sound judgment, and the ability to manage multiple priorities in a high-volume environment.

The associate will develop expertise in WellsOne Commercial Card products, servicing processes, and compliance requirements; work with internal stakeholders to address issues and client needs; and support process improvement and operational efficiency initiatives. The schedule is Monday through Friday with a hybrid work arrangement. Working-hour and scheduling needs may vary by team, but availability is generally required during core business hours of 7 a.m. to 6 p.m. Mountain Time. Travel may be required up to 10% of the time. Specific compliance policies may apply to outside activities and personal investing.

Requirements

• At least 6 months of Business Relationship Support experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
• Ability to research and resolve servicing inquiries while managing multiple requests and service-level commitments.
• Availability generally during core business hours of 7 a.m. to 6 p.m. Mountain Time.
• Ability to travel up to 10% of the time.

Nice To Haves

• Commercial Card servicing experience, Treasury Management Dedicated Client Services experience, or related payment product support experience.
• Experience with TSYS, CCAT, ServiceView, WellsOne Expense Manager, or other commercial card servicing platforms.
• Strong understanding of commercial card products, account maintenance, servicing processes, and customer authorization requirements.
• Experience researching and resolving complex servicing inquiries while managing multiple requests and service-level commitments.
• Experience supporting customers through email-based servicing or case management environments.
• Intermediate Microsoft Office skills, particularly Outlook, Excel, and PowerPoint.

Responsibilities

• Manage and support a portfolio of commercial card accounts and servicing requests.
• Research and resolve customer inquiries in accordance with established policies, procedures, and controls.
• Review account-related requests, validate required documentation, and ensure compliance with authorization requirements.
• Prioritize and manage a queue of requests while meeting service-level expectations.
• Identify process improvement opportunities and support operational efficiency initiatives.
• Partner with internal stakeholders to resolve issues and meet client needs.
• Develop expertise in WellsOne Commercial Card products, servicing processes, and compliance requirements.
• Exercise independent judgment when researching issues and recommending solutions.
• Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues as appropriate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed