Treasury Management Business Support Associate

Wells Fargo & Company • Salt Lake City, UT

2d • Hybrid

About The Position

Wells Fargo is seeking a Business Relationship Support Associate within Global Payments & Liquidity (GPL). The role supports the WellsOne Commercial Card business and serves as an operational partner to internal teams managing a large portfolio of commercial card clients. The associate researches and resolves email-based servicing requests, validates customer authorizations, follows established procedures, and ensures client inquiries are resolved accurately and on time.

This is a primarily internal-facing role requiring commercial card knowledge, attention to detail, sound judgment, and the ability to manage multiple priorities in a high-volume environment. The position is scheduled Monday through Friday with a hybrid work schedule. Availability is generally needed during core business hours of 7 a.m. to 6 p.m. Mountain Time, though schedules may vary by team. Travel may be required up to 10% of the time.

Requirements

• At least 6 months of Business Relationship Support experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
• Ability to work Monday through Friday and generally be available during core business hours of 7 a.m. to 6 p.m. Mountain Time; scheduling needs may vary by team.
• Ability to travel up to 10% of the time.
• If hired and subject to applicable compliance policies, provide information to the Wells Fargo Personal Account Dealing Team regarding outside activities and/or personal investing and abide by applicable policy requirements.
• Represent personal experience accurately during recruiting and hiring and provide accurate information and supporting documentation for lawful employment and education verification.

Nice To Haves

• Commercial Card servicing experience, Treasury Management Dedicated Client Services experience, or related payment product support experience.
• Experience with TSYS, CCAT, ServiceView, WellsOne Expense Manager, or other commercial card servicing platforms.
• Strong understanding of commercial card products, account maintenance, servicing processes, and customer authorization requirements.
• Experience researching and resolving complex servicing inquiries while managing multiple requests and service level commitments.
• Experience supporting customers through email-based servicing or case management environments.
• Intermediate Microsoft Office skills, particularly Outlook, Excel, and PowerPoint.

Responsibilities

• Manage and support a portfolio of commercial card accounts and servicing requests.
• Research and resolve customer inquiries in accordance with established policies, procedures, and controls.
• Review account-related requests, validate required documentation, and ensure compliance with authorization requirements.
• Prioritize and manage a queue of requests while meeting service level expectations.
• Identify process improvement opportunities and support operational efficiency initiatives.
• Partner with internal stakeholders to resolve issues and meet client needs.
• Develop expertise in WellsOne Commercial Card products, servicing processes, and compliance requirements.
• Exercise independent judgment when researching issues and recommending solutions.
• Follow applicable risk and compliance policies and procedures, fulfill risk and compliance obligations, and escalate and remediate issues in a timely and effective manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed