Treasury Management Support

Merchants Bank•Winona, MN

2d•$26 - $31•Onsite

About The Position

Merchants Bank is seeking an individual to join its Treasury Management Support department in Winona. This highly responsible position supports internal and external customers and the Treasury Management Consultant team with sales-group service, processing, and operational duties. The role provides customer support during enrollment and setup, ongoing maintenance, and responses to questions, with daily and extensive telephone contact. It also involves monitoring customer feedback, researching issues, preparing reports, coordinating annual mailings, and contributing to Treasury Management policies and procedures. The position serves as the business owner for Treasury Management software products and supports a range of services and operations, including Positive Pay, ACH, Fed EDI, Remote Deposit Capture, and Commercial Center. The employee may assist with system conversions and upgrades, software selection and due diligence, bank acquisitions, risk assessments, audits, and other Treasury Management activities. Regular and dependable attendance is essential. The employee is expected to contribute to a positive work environment, provide outstanding service to customers, and complete compliance and product-knowledge assignments in a timely manner. The work environment involves little or no discomfort from environmental factors, with some exposure to mental or visual fatigue from researching complex system issues.

Requirements

Knowledge of banking systems, products, and services.
Ability to learn multiple systems and develop strong knowledge across Treasury Management areas.
Excellent interpersonal skills, including strong verbal and written communication; communication is conducted by telephone or computer.
Solid analytical, organizational, problem-solving, and decision-making skills.
Customer-relations skills, including sensitivity and urgency in responding to customer needs or requests.
Proficiency with personal computers and applications, and technology related to Treasury Management systems.
Strong planning ability and attention to detail.
Ability to work independently in a self-directed manner.
Ability to manage varied duties and interruptions.
Regular and dependable attendance.

Nice To Haves

Treasury Management experience preferred.
Call center experience preferred.
Self-motivated and able to work well both with a team and independently.
Personable and able to interact well with customers and coworkers.
Patience and common sense.

Responsibilities

Monitor customer feedback and recommend improvements to management.
Research customer Treasury Management issues as needed.
Work with vendors on Treasury Management products, customer support, and system enhancements.
Attend meetings as required.
Assist with conversions and upgrades.
Assist with software selection and due diligence for Treasury Management products.
Serve as the business owner for Treasury Management software products.
Assist with bank acquisitions.
Prepare requested reports for management or the Treasury Management Consultant team.
Help create Treasury Management Operations policies and procedures.
Conduct enrollments and maintenance for Commercial Center applications.
Respond to customer questions promptly through various communication methods.
Review daily reports and make necessary entries.
Set up Positive Pay, ACH Blocks/Filters, Fed EDI, Remote Deposit Capture, ACH, and RPA; provide associated support and customer communications or notifications.
Coordinate special mailings of Analysis Statements and post or bill end-of-month charges.
Process ACH returns and NOCs.
Maintain the Treasury Management database as requested by the consultant team.
Track Remote Deposit Capture over-limits.
Complete quarterly Remote Deposit Capture management and user access/status reports.
Manage RDC scanner inventory licenses and invoicing for customers and the bank.
Conduct an annual database scan and update.
Coordinate annual ACH and RDC compliance mailings.
Maintain master customer agreements and updates.
Coordinate audits and respond to audit findings related to Treasury Management operations.
Research ACH items requiring special attention and follow up with banks on returns, including necessary research and paperwork.
Assist with risk assessments for new products.
Complete training as required for the position.
Perform other business customer Treasury Management activities and duties as required by business needs.
Maintain regular and dependable attendance, contribute to a positive work environment, greet customers in a friendly manner, provide outstanding service, and complete compliance and product-knowledge assignments on time.