Treasury Management - Support Specialist I

NBH Bank•Kansas City, MO

1d•Hybrid

About The Position

This role is suited to someone seeking to build a career in Treasury Management. The Bank provides training and coaching during onboarding and on the job, with opportunities for advancement as the associate demonstrates success. The position focuses on relationship-building, clear communication, and handling detail-oriented work quickly, accurately, and efficiently within established guidelines. The Treasury Management Support Specialist receives inbound Treasury Management calls and assists clients with Treasury Management services while creating a high level of client satisfaction. The role supports implementation, daily use, training, and technical assistance for products including Remote Deposit Capture, ACH, wire transfers, Positive Pay, and Business Online Banking. The specialist troubleshoots and responds to moderately complex technical inquiries and problems received by phone and email, manages production-environment client issues, and ensures technical support needs are addressed promptly. The role also provides ongoing white-glove support and education to clients and associates, maintains knowledge of banking products and services, and complies with applicable regulations and Bank policies and procedures. The position is performed in an office setting with traditional Monday–Friday hours, either 8 a.m.–5 p.m. or 9 a.m.–6 p.m., for 40 hours per week. It is an in-person position with some work-from-home flexibility.

Requirements

High school diploma or equivalent.
At least 1 year of relevant job experience with Treasury Management or financial services.
Passion for outstanding client service and ability to teach others to provide it.
Ability to perform in a complex, multi-functional technical environment.
Excellent business communication skills.
Strong attention to detail.
Sound judgment and decision-making abilities.
Ability to organize, prioritize, and meet deadlines.
Basic knowledge of financial services compliance.
Excellent communication and interpersonal skills.
Excellent organizational and problem-solving skills.
Strong oral and written communication skills.
Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
Ability to handle multiple tasks simultaneously in a fast-paced, diverse, growth-oriented environment.
Ability to teach or foster development in others.
Ability to prioritize multiple duties and work with minimal supervision.
Dependability, responsibility, accuracy, and attention to detail.
Must be legally authorized to work in the United States.

Nice To Haves

At least 2 years of relevant experience with Treasury Management Operations or Support.
Experience with bank call center or client servicing.
Banking Center experience.

Responsibilities

Receive inbound Treasury Management calls and assist clients with the use of Treasury Management services.
Support implementation, daily use, training, and technical assistance for Remote Deposit Capture, ACH, wire transfers, Positive Pay, and Business Online Banking.
Troubleshoot and respond to moderately complex technical inquiries and problems received by phone and email.
Manage client issues identified in the production environment and address technical support needs in a timely manner.
Provide ongoing white-glove support for Treasury Management products and educate clients and associates.
Communicate professionally and tactfully with co-workers, management, clients, and vendors, including through clear, grammatically correct email.
Maintain knowledge of banking products and services and comply with related regulations, Bank policies, and procedures.