Business Support Lead I

Bank of America•Chandler, AZ

About The Position

The Business Support Lead I provides diverse, advanced, and confidential administrative support to the Division Manager and management team. The role relieves management of administrative details, gathers and reports relevant information, and communicates with executives and line management. It may involve high-level client contact and exposure to sensitive information, requiring tact, diplomacy, judgment, and integrity. The position supports scheduling, team routines and events, expense processing, communications, management reporting, executive presentations, personnel and recruiting coordination, and project initiatives. It also assists with operational analysis, workflow resolution, process improvement, business continuity, service quality, associate training, and in-office operational efficiency. The role may handle multiple competing activities and work autonomously across a complex organization.

Requirements

At least 2 years of experience in a support role.
Demonstrated ability in a current or prior position to interact with senior-level leaders.
Accuracy and thoroughness, with the ability to monitor work to ensure quality.
Ability to work independently, multitask, manage time effectively, and handle confidential and sensitive material with integrity.
Excellent attention to detail and organizational skills.
Proactive approach and ability to stay focused and maximize time efficiently.
Strong executive presence and superior interpersonal communication skills.
Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
Advanced administrative and analytical skills.
Thorough knowledge of a variety of software programs.
Ability to adapt and work well with people with different interpersonal styles.

Nice To Haves

Experience in financial services is preferred.
Knowledge of Bank of America systems, including Concur, GEP Smart, corporate travel services, myfacilities, and visitor access systems.
Experience managing multiple, different, and conflicting objectives, projects, or activities.
Experience composing, signing, and releasing routine but somewhat complex correspondence.

Responsibilities

Manage calendars and schedule meetings.
Coordinate and manage team routines, events, and activities, including logistics, communications, and feedback gathering.
Process expenses.
Manage and facilitate meetings and events, and plan and execute communications for the executive team and employees.
Prepare management reporting and executive presentations.
Support administrative functions for the Division Manager and management team.
Assist with operations analysis, workflow issue identification and resolution, associate training, service quality, process improvement, business continuity, communications, and personnel processes.
Support personnel matters, recruiting, and coordination of selected projects.
Provide administrative support to senior leadership team members as needed.
Support communication, coordination, and connectivity across the team.
Partner with leadership on engagements, process improvement, project initiatives, management reporting, and executive presentations.
Respond to ad hoc requests, including data analysis and business continuity, communications, and personnel processes.
Support in-office operational efficiency, including workspace operations, office scheduling, technology tickets, supply management, and floor access.
Gather, compile, and report information relevant to executives and the department.