Business Support Representative I

Pinnacle Bank/Bank of Colorado • Gretna, NE

9d • Onsite

About The Position

At the direction of the Business Support Supervisor, provide customer service and data entry support regarding PinnBank for Business via the telephone, chat and email in compliance with established policies and procedures.

Requirements

• Knowledge of Fiserv internet banking software and general banking operations.
• Ability to communicate effectively with management, customers and co-workers.
• Ability to pay close attention to detail and work with a high degree of accuracy.
• Ability to meet deadlines and work independently.
• Ability to assist others within the department.
• Skills in problem solving.
• Ability to make sound decisions using information at hand.
• High school graduate or equivalent.

Responsibilities

• Assists existing customers with basic online business banking issues regarding password resets, unlocks, bill pay, mobile banking and other simple questions.
• Verifies data entry changes made by Business Support Rep II and higher.
• Reviews and updates closed accounts in Bill Pay.
• Assists Business Support Supervisor with related projects as requested.
• Regular and reliable attendance.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED