Business Support Representative II

Pinnacle Bank/Bank of Colorado • Gretna, NE

9d

About The Position

At the direction of the Business Support Supervisor, the Business Support Representative II provides customer service and data entry support by telephone, chat, and email, following established policies and procedures. The role supports customers, sets up new customer accounts, and verifies customer documents and agreements. The position also assists the supervisor with related projects and performs other assigned duties. Regular and reliable attendance is required.

The position operates Monday through Friday, 9 a.m. to 6 p.m. Physical activities include sitting, walking, and standing, and may involve occasionally exerting up to 50 pounds of force. The employee must be able to read computer screens and reports, communicate with customers, and operate a computer.

Requirements

• High school graduate or equivalent.
• Knowledge of Fiserv internet banking software and general banking operations.
• Ability to communicate effectively with management, customers, and co-workers.
• Ability to pay close attention to detail and work with a high degree of accuracy.
• Ability to meet deadlines and work independently.
• Ability to assist others within the department.
• Problem-solving skills.
• Ability to make sound decisions using available information.
• Ability to read computer screens and reports, communicate with customers, and operate a computer.
• Ability to exert up to 50 pounds of force occasionally and/or a negotiable amount of force frequently or constantly to lift, carry, or otherwise move objects.

Responsibilities

• Set up new customers in compliance with established policies and procedures.
• Verify the accuracy of submitted customer documents and agreements in accordance with established policies and procedures.
• Provide support to customers with questions and situations.
• Assist the Business Support Supervisor with related projects as requested.
• Maintain regular and reliable attendance.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED