Business Support & Hospitality Coordinator

Xtend•Grand Rapids, MI

3d•Onsite

About The Position

Xtend is seeking a Business Support Coordinator to create an exceptional experience for clients, partners, visitors, and employees while supporting daily administrative and operational functions. The role is a key point of contact for communications, office coordination, contract administration, facility support, and business operations, helping maintain a professional, organized, and welcoming workplace. The position works in a professional office building setting and includes front-desk hospitality, office and facility coordination, support for client and partner activities, and administrative tasks. Xtend will make reasonable accommodations for qualified applicants with known disabilities unless doing so would cause undue hardship. This job description is a guideline and is not a contract for employment or a guarantee of permanent employment.

Requirements

High School Diploma or GED required.
Strong organizational skills and ability to manage multiple priorities and deadlines.
Excellent customer service and a hospitality mindset.
Professional written and verbal communication skills.
Strong attention to detail and accuracy.
Ability to work independently and exercise sound judgment.
Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Ability to maintain confidentiality and handle sensitive information professionally.
Valid driver's license and clean driving record.
Ability to lift up to 25 pounds.

Nice To Haves

1–3 years of office or administrative experience preferred.

Responsibilities

Provide front-desk hospitality and create a welcoming environment for clients, staff, and visitors.
Manage incoming communications, including emails, phone inquiries, and company communication platforms.
Support contract administration by tracking agreements, maintaining documentation, and assisting with billing accuracy.
Coordinate meetings, facility preparations, client visits, and company events.
Conduct building tours for new employees, clients, and partners as needed.
Order, stock, and manage office, breakroom, and event supplies.
Maintain conference rooms, shared spaces, and workplace facilities to ensure a professional appearance.
Process incoming and outgoing mail, packages, and deliveries.
Maintain and reconcile petty cash while ensuring compliance with company policies.
Assist with partner and client support activities, including meeting coordination and sales tracking.
Perform additional duties as assigned to support business operations.