Business Support Coordinator

Parkland Health

About The Position

The Business Support Coordinator supports operations at assigned health centers, including administrative, business, clinical, and facility-management activities. The role covers the Ryan White program/project, which includes 7 grants and 14 cost centers. The coordinator provides administrative support to the Site Administrator or Director, helps maintain effective operations and productivity, and supports compliance with applicable rules, regulations, policies, laws, and guidelines. This position is intended for off-campus locations; placement into the classification depends on Compensation and Employment approval.

Requirements

High school diploma or equivalent.
Two years of administrative support experience.
Typing speed of 25 words per minute with no more than three errors.
Pass intermediate Microsoft Word, Excel, and PowerPoint assessments with a minimum score of 90%.
Pass the Telephone Skills and Customer Service test with a minimum score of 80%.
Excellent vocabulary skills and demonstrated ability in English and grammar.
Ability to compose correspondence independently and write effectively.
Familiarity with standard office equipment and healthcare terminology.
Good telephone techniques and manners.
Sound judgment in making complex decisions.
Ability to manage EPIC templates.
Basic knowledge of facility management and environmental safety requirements.

Nice To Haves

Experience with Microsoft Access.
Project management experience.

Responsibilities

Assist with administrative, business, clinical, and other operational aspects of assigned health centers.
Organize and maintain employee files and records, and follow up on pending matters to provide timely, accurate information.
Research, assemble, summarize, and compile data for complex reports and presentations; provide administrative support to the Site Administrator or Director and complete special projects as assigned.
Assist with EPIC template management to help ensure productivity standards are met.
Analyze critical operations and provide weekly, monthly, and annual productivity reports; communicate results to management.
Help facilitate patient complaints; screen and route calls; receive and refer visitors; schedule appointments; take messages; maintain calendars; coordinate meetings; and make travel arrangements.
Assist with facility management, including co-locators, cleanliness, equipment condition and availability, and environmental safety.
Support timely maintenance of equipment and rooms and, as needed, space planning for renovations, new sites, capital repairs, and acquisitions.
Assist with the local performance improvement program as required.
Maintain positive working relationships with internal and external agencies, funding programs, government entities, insurance carriers, clinical personnel, payors, management, employees, patients, other departments, and the public.
Organize and expedite work through the Site Administrator’s or Director’s office and initiate follow-up actions on routine matters.
Take dictation, notes, and meeting minutes, including technical or confidential material, and transcribe them accurately into final form.
Identify opportunities to improve work processes and customer satisfaction; make recommendations, implement changes, and monitor results as appropriate.
Stay current with developments and trends in the field and integrate relevant knowledge into work practices.
Maintain knowledge of applicable rules, regulations, policies, laws, and guidelines; develop effective internal controls that support compliance and seek guidance as needed.