Business Support Associate-Nashville

TEK Systems•Nashville, TN

7d•Onsite

About The Position

The Business Support Associate provides timely, value-adding customer service to contract employees, clients, corporate and center teams, and internal partners. This customer-facing role supports customer interactions and problem resolution while maintaining general office operations. The position is on-site in Nashville. The associate supports consultant and internal employee onboarding, payroll processes, office administration, purchasing, vendor management, and real estate communications. The role also provides operational guidance and general business support to office leaders and employees.

Requirements

At least 1 year of experience in a customer service-related position.
An associate degree or 2 years of applicable customer service experience.
Ability to prioritize, organize, solve problems, and meet deadlines and goals.
Ability to communicate effectively and provide follow-up.
Ability to work in a team-oriented environment and give and receive honest feedback.
Thorough knowledge of business policies and operational practices.
Excellent written and oral communication and interpersonal skills.
Strong decision-making ability.
Ability to build strong partnerships with customers locally and in corporate and center-based locations.
Integrity and ability to maintain confidentiality and personal credibility.
Ability to address complex issues and develop practical, innovative solutions.
Understanding of the Allegis organization, including its context, complexity, dynamics, key issues, and drivers.
Understanding of how information affects the operating company and how data supports its decisions.
Action- and detail-oriented approach, with the ability to prioritize while handling multiple tasks.
Personal attributes include being a team player, tactful and diplomatic, a self-starter, a critical thinker, flexible, resilient and composed, self-aware, and committed to growth and self-improvement.

Nice To Haves

Prior internship or work experience in customer service or a business environment.

Responsibilities

Support in-person consultant onboarding using the Office Visit calendar in ACT, including I-9 and E-Verify completion, asset ordering, and customer-specific equipment ordering.
Partner with center field support and internal employees to coordinate consultant onboarding, timely payroll completion, and lifecycle support using Cases.
Conduct internal employee onboarding from start to finish.
Submit weekly payroll for internal employees.
Provide general business support to the Director of Branch Operations or office leader and to internal employees.
Provide front-office customer service by telephone and at the reception area.
Provide administrative support to internal and external employees and help resolve process, operational, and technology questions.
Act as the point of contact for TEKsystems real estate communications, including office updates, moves, and installations, and building property management.
Manage office purchasing, including P-card reconciliation, and vendor management, including copier maintenance and kitchen appliance service.
Educate and support field office producers on critical consultant operational processes.