Business Support Analyst
About The Position
The Business Support Analyst supports business documentation, forms, communications, SharePoint resources, and operational improvement initiatives. The role helps maintain and update client-facing documents and forms, validate content for public state paid leave programs, and assess enhancement requests and regulatory changes. It also supports member experience initiatives, standard language and translated materials, and portfolio and packet updates for standard program changes and client-specific requirements. The analyst maintains document libraries, shell stories, language libraries, and other business resources; reviews implementation documents for completeness and alignment with business standards; and identifies content issues, opportunities for standardization, and improvements to accuracy and usability. The role also coordinates team meetings and project follow-up, tracks action items and progress, and supports reporting on activities and deliverables. This is a remote role based in the continental United States, with occasional office attendance possible based on business needs and advance notice.
Requirements
- Bachelor's degree in Business, Technology, or a related field, or an equivalent combination of education and experience.
- 0–2 years of professional experience in business operations, project coordination, administration, customer service, or business analysis support.
- Strong organizational, analytical, and communication skills, with attention to detail.
- Knowledge of business process documentation, process mapping, content management, and business requirements gathering.
- Proficiency in Microsoft Office Suite, SharePoint, and other business applications.
- Effective project coordination, time management, and data reporting skills.
- Strong written, verbal, presentation, and customer communication skills, including technical and business writing.
Nice To Haves
- Internship, cooperative education experience, or business-related project work.
- Experience reviewing data, documenting business processes, conducting research, or supporting operational improvement initiatives.
Responsibilities
- Support maintenance, review, and updating of business forms and client-facing documents; identify opportunities to improve accuracy, consistency, and usability.
- Assist with development and maintenance of PDF fillable forms for public state paid leave programs; validate form content and support analysis of enhancement requests and regulatory changes.
- Support value-added initiatives, including empathy-focused communications and member experience enhancements; assist with evaluating effectiveness and identifying opportunities for continuous improvement.
- Review and update business text and standard communication language for accuracy and consistency; analyze content changes for alignment with business requirements and governance standards.
- Coordinate Spanish translation requests with the Translation Department and help maintain translated materials; support reviews for consistency between translated and source documents.
- Maintain SharePoint sites, document libraries, and team resources; ensure content is current and organized, and help monitor content quality and identify outdated or duplicate materials.
- Support portfolio and packet updates for approved standard program changes; help assess downstream effects on related documentation and communications.
- Assist with portfolio and packet updates for client-specific requirements; support analysis of client needs and documentation requirements for alignment with established standards.
- Maintain shell stories, standard language libraries, and supporting business documentation; review content use and help identify standardization and efficiency opportunities.
- Review implementation documents for completeness, consistency, and alignment with business standards; analyze discrepancies and help resolve documentation issues.
- Coordinate team meetings and recurring calls, develop agendas, track action items, compile follow-up information, monitor progress, and support reporting on project activities and deliverables.
Benefits
- Medical, dental, and vision coverage
- Prescription drug coverage
- Health care flexible spending account
- Dependent care flexible spending account
- Aflac supplemental Accident, Cancer, Critical Illness, and Hospital Indemnity policies offered at no cost to employees
- 401(k) plans
- Annual bonuses
- Opportunity to purchase company stock
- 11 paid holidays annually
- Up to 20 days of PTO to be used for any reason
- State-mandated sick leave, if eligible
- Other leaves of absence, if eligible, including adoption and parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
