Cloud Support Business Analyst

Dunhill Solutions • Redmond, WA

2d • Onsite

About The Position

Dunhill Government Solutions is hiring a Cloud Support Business Analyst to support a federal cloud services program. This full-time, on-site role validates cloud account, tenant, and service requests and approvals, and keeps the procedures and training materials accurate and current. No security clearance is required.

The position is based on-site in Redmond, Washington, with no telework available and no travel required. The program requires 12x5 coverage Monday through Friday between 7:00 AM and 7:00 PM; candidates must be open to shift work. Compensation is $21.63 to $25.48 per hour.

Requirements

• U.S. citizenship.
• Bachelor’s degree or at least 2 years of professional experience.
• At least 2 years of experience with the Microsoft suite; Excel, Outlook, PowerPoint, and Teams are essential.
• Strong verbal and written communication skills and the ability to work effectively with internal and external stakeholders.
• Ability to operate autonomously with minimal supervision; strong attention to detail and organizational skills.
• Excellent customer service focus and comfort working in a fast-paced environment.
• Sound judgment in selecting methods to reach a solution, with good analytical and problem-solving skills.
• Experience working with customers, users, and project leads on IT business applications and systems.
• General understanding of business process configuration and process flows.
• Must be open to shift work; 12x5 coverage is required Monday through Friday, 7:00 AM to 7:00 PM.
• Must work on-site; telework is not available.

Responsibilities

• Manage workstreams supporting validation of cloud-based requests and approvals for accounts, tenants, and other cloud services.
• Validate prior requests and approvals for cloud-related accounts, tenants, and Office 365 services.
• Review workflow diagrams and knowledge base articles to carry out verifications accurately.
• Collaborate with and provide operational support to multiple programs to help ensure seamless execution.
• Develop and maintain comprehensive program documentation.
• Update standard operating procedures and technical training guides as needed.
• Test functionality against requirements and support individual projects and systems in a designated functional area.

What This Job Offers

• Job Type: Full-time