Business Support Analyst 2

Human Services, Department of•Atlanta, GA

About The Position

The Georgia Department of Human Services (DHS), Division of Aging Services, is seeking a Business Support Analyst 2 (Operations Analyst) in Atlanta, Fulton County, Georgia. Under general supervision, this role performs complex administrative duties and statistical, financial, or operational data analysis and reporting to support management decision-making. The analyst identifies trends, discrepancies, and variances to improve operational efficiency and effectiveness, and may work with other departments, divisions, outside agencies, and vendors to address business issues. The position exercises independent judgment and may administer or provide high-level support for projects, grants, contracts, procedures, or specialized functions. It also assists with orientation, training, and task guidance for junior team members. The analyst initiates, carries out, and evaluates analytical activities across Division of Aging Services programs; analyzes data and communicates findings through reports for internal and external stakeholders; and analyzes business requirements to propose effective, user-friendly solutions. The role consults technical staff to ensure automated systems meet applicable laws, regulations, and best-practice standards, and ensures users follow those standards. It also documents and annually reviews and revises business processes, contributes to data-system standards and procedures, supports report development and data extraction for program management, and analyzes national Census data concerning older adults and individuals with disabilities. Other professional responsibilities may be assigned by the supervisor.

Requirements

Associate degree in communication, English, public relations, business, or a related field from an accredited college or university, and two years of experience related to the area of assignment; alternatively, one year of experience at the lower-level Business Support Analyst 1 (GSP130).
Ability to manage and manipulate data sets.
Ability to work effectively with a diverse project team in a highly visible, fast-paced, changing environment with aggressive timelines.
Ability to work effectively with personnel at multiple organizational levels.
Ability to work effectively as a dedicated team member and communicate accurately and effectively with other team members.
Ability to manage and complete multiple tasks simultaneously.
Strong analytical skills.
Self-motivation and goal orientation; ability to work with minimal supervision, exercise good judgment, and keep critical systems operational.
An equivalent combination of knowledge, education, job or internship experience, training, or certifications may be substituted year-over-year if it provides the necessary knowledge and skills.

Nice To Haves

Bachelor’s degree from an approved, accredited college or university and one year of related work experience.
Coursework or work experience involving practical use of data and statistical analysis.
Knowledge of SQL (Structured Query Language).
Familiarity with Microsoft SQL Report Builder, Tableau, and SharePoint.

Responsibilities

Initiate, execute, and evaluate analytical activities across Division of Aging Services programs.
Analyze data, disseminate findings, and prepare reports for internal and external stakeholders.
Analyze business requirements and propose effective, user-friendly solutions to business stakeholders.
Consult technical staff as needed to ensure automated-system functionality is consistent with applicable laws, regulations, and best-practice standards.
Ensure users adhere to applicable laws, regulations, and best-practice standards.
Document, review, and revise required business processes annually.
Participate in establishing standards and procedures for ongoing development and enhancement of the data system.
Assist with report development and data extraction from the data system for program management.
Analyze national Census data related to aging and disabled individuals.
Administer or provide high-level support for projects, grants, contracts, procedures, or specialized functions as needed.
Assist with orientation, training, or task guidance for junior team members.
Perform other professional responsibilities as assigned by the supervisor.