Business Support Analyst 2

Georgia Department of Revenue•Atlanta, GA

About The Position

The Georgia Department of Human Services, Division of Aging Services, is seeking a Business Support Analyst 2 (Operations Analyst) in Atlanta, Fulton County, Georgia. Under general supervision, this role performs complex administrative duties and analyzes and reports statistical, financial, or operational data to support management decision-making. The analyst identifies trends, discrepancies, and variances to improve operational efficiency and effectiveness, and may work with other departments, divisions, outside agencies, and vendors to address business issues. The role exercises independent judgment and may provide high-level support for projects, grants, contracts, procedures, or specialized functions, as well as assist with the orientation, training, or task guidance of junior team members. The analyst conducts data analysis across Division of Aging Services programs, shares findings, prepares reports, supports business requirements and data systems, and analyzes national Census data related to aging and disabled individuals. The position is based in Atlanta and is listed as a day-shift role. Compensation is $59,143.37.

Requirements

Associate degree in business or a related field from an accredited college or university and two years of experience related to the area of assignment, or one year of experience at the lower-level Business Support Analyst 1 (GSP130).
Ability to manage and manipulate data sets.
Ability to work effectively with a diverse project team in a highly visible, fast-paced, changing project environment with aggressive timelines.
Ability to work effectively with personnel at multiple organizational levels.
Ability to work effectively as a dedicated team member and communicate accurately and effectively with other team members.
Ability to manage and complete multiple tasks simultaneously.
Strong analytical skills.
Self-motivated and goal-oriented, able to work with minimal supervision, exercise good judgment, and keep critical systems operational.
Equivalent combinations of knowledge, education, job or intern experience, training, or certifications may be substituted year-over-year if they provide the necessary knowledge and skills.

Nice To Haves

Bachelor’s degree from an approved, accredited college or university and one year of related work experience.
Coursework or work experience involving practical use of data and statistical analysis.
Knowledge of SQL (Structured Query Language).
Familiarity with Microsoft SQL Report Builder, Tableau, and SharePoint.

Responsibilities

Initiate, execute, and evaluate analytical activities across all Division of Aging Services programs.
Conduct data analysis, disseminate findings, and prepare reports for internal and external stakeholders.
Analyze business requirements and propose effective, user-friendly solutions to business stakeholders.
Consult with technical staff as needed to ensure automated system functionality is consistent with laws, regulations, and best-practice standards; ensure users adhere to relevant standards.
Document, review, and revise required business processes annually.
Participate in establishing standards and procedures for ongoing development and enhancement of the data system.
Assist with report development and data extraction from the data system for program management.
Analyze national Census data that provide official population and other statistics related to aging and disabled individuals.
Perform other professional responsibilities as assigned by the supervisor.
May administer or provide high-level support for projects, grants, contracts, procedure implementation, and specialized functions.
Assist with orientation, training, or task guidance for junior team members.