Business Analyst 2

Commonwealth of Pennsylvania • Dauphin County, PA

3d • Hybrid

About The Position

The Business Analyst 2 works in the Health and Human Services Information Technology Delivery Center, collaborating with information technology staff and agency business units to understand operational needs, document processes, and support the development of tracking and reporting tools. The role helps improve business processes, strengthen data management practices, and support effective technology solutions for public services across Pennsylvania.

The position involves turning business needs into practical solutions, analyzing business and system information, and building relationships with internal and external stakeholders. The work schedule ranges from 7:30 AM to 5:00 PM, with the candidate selecting a schedule and a corresponding 30- or 60-minute lunch period. Part-time telework may be available, subject to reporting to the office at least two days per week, maintaining a securely configured high-speed internet connection, and working from an approved location in Pennsylvania. The ability to telework may change. Candidates unable to telework may report to the headquarters office in Harrisburg.

Requirements

• Meet one of the stated minimum experience and training pathways: one year as a Business Analyst 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); one year as an Information Technology Trainee (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); five years of business process analysis experience; one year of business process analysis experience and a bachelor's degree; or an equivalent combination of experience and training.
• Meet the Pennsylvania residency requirement.
• Be able to perform the essential job functions.
• Provide relevant, detailed experience and education information on the application; resumes and cover letters will not be considered for eligibility.
• Attach college transcripts if claiming education in responses to the supplemental application questions; unofficial transcripts are acceptable.

Responsibilities

• Lead workshops and collaborate with stakeholders to identify, document, and organize business requirements for technology solutions.
• Create and maintain business process workflows using formal modeling methods and software tools.
• Evaluate business and system information to support quality improvement efforts and reliable data management practices.
• Develop and support tools to monitor projects, software renewals, deliverables, resource usage, and other business needs.
• Build partnerships with internal and external customers to help implement business solutions and meet operational goals.
• Document information technology processes and identify opportunities to improve efficiency and eliminate duplicate activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level