Business Support Administrator

Innova Solutions • West Des Moines, IA

6d • Hybrid

About The Position

Innova Solutions is seeking a Business Support Administrator to support a client's mortgage servicing initiatives through data analysis, business support, project coordination, reporting, and stakeholder communication. The role supports Business Execution by providing feedback and ideas to improve or implement processes and tools, completing complex administrative tasks accurately and efficiently, and assisting with escalated questions or issues from internal and external clients. The administrator will communicate with client personnel to gather information, adapt to changing processes and scripts, and balance multiple priorities in a fast-paced, high-demand environment.

This is a 12+ month full-time contract role based in Des Moines, Iowa, with a hybrid schedule of three days onsite and two days remote. The position is open to candidates engaged on a W-2 basis; 1099 and Corp-to-Corp arrangements are not considered.

Requirements

• Fundamental understanding of mortgage servicing, sales, and/or acquisitions within Home Lending.
• Experience in project management, including planning, organizing, coordinating, and partnering to successfully complete initiatives.
• Experience assessing risk controls, processes, and procedures, with the ability to identify opportunities for improvement and efficiency.
• Proficiency in MSP and Microsoft Office, including Excel, PowerPoint, and Word.
• Must be eligible to work on a W-2 basis; 1099 contractors and Corp-to-Corp arrangements are not considered.

Responsibilities

• Support Business Execution by proactively providing feedback and presenting ideas for improving or implementing processes and tools.
• Perform complex administrative support tasks with a focus on accuracy and efficiency.
• Assist with escalated questions or issues from internal or external clients.
• Interact with client personnel to communicate and gather a wide range of information.
• Adapt to changing processes and scripts to meet business needs.
• Execute tasks in a fast-paced, high-demand environment while balancing multiple priorities.
• Support mortgage servicing initiatives through data analysis, business support, project coordination, reporting, and stakeholder communication.

Benefits

• Medical and pharmacy coverage, based on eligibility.
• Dental and vision insurance.
• 401(k).
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Life insurance.
• Pet insurance.
• Short-term and long-term disability coverage.
• Accident and critical illness coverage.
• Pre-paid legal and identity theft protection.
• Sick time and other paid leaves as required by law.
• Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed