Business Strategic Innovation Analyst

Southern Company•Atlanta, GA

About The Position

The Business Strategic Innovation Analyst provides analytical, project management, research, and testing support for the Customer Operations, Safety, and Training organization. The role helps advance innovative solutions that support core business functions by leveraging data, technology, and process improvement methodologies. It contributes to business process improvement, system optimization, and organizational objectives, and supports end-to-end business transformation initiatives as a technical and analytical resource in partnership with stakeholders across the organization.

Requirements

Bachelor’s degree in Business, Data Analytics, Information Technology, or a related field.
Three to five years of experience in data analytics, business analysis, process improvement, or a related field.
Three to five years of professional written and verbal communication experience, including the ability to simplify complex concepts for diverse audiences.
Strong facilitation and stakeholder engagement skills, including the ability to collaborate with leaders at multiple organizational levels.
Ability to understand customer needs and use existing and emerging technologies to develop business solutions.
Experience supporting strategies to improve employee and customer experiences across multiple channels, including phone, web, mobile, social media, text messaging, email, and chat.
Strong organizational skills and ability to manage and prioritize multiple projects simultaneously.
Ability to work effectively in collaborative, cross-functional environments and translate complex information into actionable solutions.
Advanced proficiency in Microsoft Excel, Microsoft PowerPoint, and presentation tools.

Nice To Haves

Understanding of utility industry business practices, particularly in Customer Experience, Field Operations, or Technology functions.
Knowledge of Change Management and Design Thinking methodologies.
Experience with artificial intelligence-related tools and technologies such as Python, SQL, Microsoft Copilot, Databricks, or similar platforms.
Familiarity with business systems such as Customer Information System (CIS), Customer Service System (CSS), Customer Management Application (CMA), Customer Care and Billing (CCB), or related enterprise applications.

Responsibilities

Analyze data, stakeholder feedback, and business insights to connect process, technology, and people impacts and develop actionable recommendations.
Support the development and execution of strategic initiatives, business enhancements, and innovation projects.
Ensure alignment between business processes and technology solutions.
Identify process improvement opportunities and facilitate ideation, problem-solving, and design-thinking sessions with business partners.
Conduct research, analysis, and testing to evaluate business needs and recommend innovative solutions.
Support change management activities to prepare employees and stakeholders to adopt new processes, technologies, and ways of working.
Collaborate with cross-functional teams to improve business processes and operational efficiency.
Assist with implementation and monitoring of business intelligence tools, analytical solutions, and performance metrics.
Partner with leadership and stakeholders to identify opportunities to enhance customer experience, employee experience, and business operations.
Support innovation initiatives that use emerging technologies to improve service delivery and organizational effectiveness.