Business Strategic Innovation Analyst
About The Position
The Business Strategic Innovation Analyst provides analytical, project management, research, and testing support for the Customer Operations, Safety, and Training organization. The role helps drive innovative solutions for core business functions by leveraging data, technology, and process improvement methodologies. The analyst works to improve business processes, optimize system capabilities, and support organizational objectives. The position focuses on end-to-end business transformation, serving as both a technical and analytical resource while partnering across the organization to identify, develop, and implement innovative business solutions. It supports strategic objectives and operational excellence through business intelligence, process improvement, change management, analytical solutions, and emerging technologies.
Requirements
- Bachelor's degree in Business, Data Analytics, Information Technology, or a related field.
- Three to five years of experience in data analytics, business analysis, process improvement, or a related field.
- Three to five years of professional written and verbal communication experience, including the ability to simplify complex concepts for diverse audiences.
- Strong facilitation and stakeholder engagement skills, including the ability to collaborate with leaders at multiple organizational levels.
- Ability to understand customer needs and use existing and emerging technologies to develop innovative business solutions.
- Experience supporting strategies to improve employee and customer experiences across multiple channels, including phone, web, mobile, social media, text messaging, email, and chat.
- Strong organizational skills and ability to manage and prioritize multiple projects simultaneously.
- Ability to work effectively in collaborative, cross-functional environments and translate complex information into actionable solutions.
- Advanced proficiency in Microsoft Excel, Microsoft PowerPoint, and presentation tools.
Nice To Haves
- Understanding of utility industry business practices, particularly in Customer Experience, Field Operations, or Technology.
- Knowledge of Change Management and Design Thinking methodologies.
- Experience with artificial intelligence-related tools and technologies such as Python, Structured Query Language (SQL), Microsoft Copilot, Databricks, or similar platforms.
- Familiarity with enterprise business systems such as Customer Information System (CIS), Customer Service System (CSS), Customer Management Application (CMA), or Customer Care and Billing (CCB), or related applications.
Responsibilities
- Analyze data, stakeholder feedback, and business insights to connect process, technology, and people impacts and develop actionable recommendations.
- Support the development and execution of strategic initiatives, business enhancements, and innovation projects.
- Ensure alignment between business processes and technology solutions.
- Identify process improvement opportunities and facilitate ideation, problem-solving, and design-thinking sessions with business partners.
- Conduct research, analysis, and testing to evaluate business needs and recommend innovative solutions.
- Support change management activities that prepare employees and stakeholders to adopt new processes, technologies, and ways of working.
- Collaborate with cross-functional teams to improve business processes and operational efficiency.
- Assist with implementation and monitoring of business intelligence tools, analytical solutions, and performance metrics.
- Partner with leadership and stakeholders to identify opportunities to enhance customer experience, employee experience, and business operations.
- Support innovation initiatives that use emerging technologies to improve service delivery and organizational effectiveness.
Benefits
- Competitive base salary.
- Annual incentive awards for eligible employees.
- Health, welfare, and retirement benefits designed to support physical, financial, and emotional/social well-being.
- May be eligible for additional compensation, such as an incentive program, subject to the applicable plan terms and conditions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
