Business Solutions Lead

C2 GPS— Southern Nevada • Spring Valley, NV

10d

About The Position

The Business Solutions Lead oversees and guides business solutions staff in the workforce development area. The role provides business services to employers of all sizes and industries, develops and implements strategies for effective employer service delivery, and is accountable for meeting or exceeding related performance measures. The Lead assists the Business Solutions Manager with technical assistance, staff professional development, performance action plans, and coordination with other departments. The Lead may provide direct supervision of the Business Solutions department when the Manager is absent.

The position supports staff through coaching, training, and guidance; uses management information systems to review data and performance; communicates policy and procedure changes; and develops and monitors action plans to address performance issues. It continually evaluates and improves service delivery and data procedures, while maintaining strong relationships with local employers and workforce partners. The role also involves employer outreach, job development, job fairs, rapid response services for dislocated workers, and community presentations and events.

A high school diploma or GED is required; an associate or undergraduate degree and one year of related experience are preferred. A valid driver’s license, proof of insurance, and a good driving record are required. The Lead must be able to relocate anywhere within the service delivery area. Bilingual English and Spanish skills are strongly preferred.

Requirements

• High school diploma or GED.
• Valid driver’s license, proof of insurance, and a good driving record.
• Ability to relocate anywhere in the service delivery area.
• Knowledge of workforce development, economic development, and project management.
• Knowledge of word processing, spreadsheets, technology, and computer skills.
• Ability to work with diverse customers with unique needs and communication styles.
• Strong leadership skills and ability to motivate and guide staff and management.
• Exceptional customer service and interpersonal skills, including effective communication, stakeholder interaction, and solution development.
• Knowledge of management techniques and practices, including planning, developing and implementing strategies, and assessing results.
• Strong analytical skills and ability to interpret data; organized and detail-oriented in collecting, reviewing, and analyzing information.
• Ability to facilitate training sessions or meetings for large groups.
• Ability to plan, implement, and evaluate the achievement of goals, objectives, and initiatives.
• Excellent verbal and written communication skills.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the general public.

Nice To Haves

• Associate or undergraduate degree strongly preferred.
• One year of related experience preferred.
• Bilingual in English and Spanish strongly preferred.

Responsibilities

• Advise, guide, mentor, and coach staff on customer service delivery, performance, and department activities; provide technical assistance or training as appropriate.
• Use management information systems to collect and analyze data and develop solutions for effective service delivery and performance.
• Communicate changes in policy, services, procedures, and data entry requirements to staff; develop service and data tracking systems as needed and ensure compliance with data entry procedures.
• Develop action plans to address issues, follow up on their resolution, and respond to underperformance.
• Track performance measures and provide ongoing reports to management and staff; review performance weekly, biweekly, and monthly and develop appropriate remedies for underperformance.
• Provide feedback for staff performance evaluations and develop Performance Improvement Plans, Corrective Action Plans, and other plans to meet or exceed workforce system goals.
• Monitor and evaluate service delivery and procedures, initiate revisions, and implement solutions to improve outcomes and customer satisfaction.
• Coordinate job fairs and related activities with workforce partners; visit employers to promote services, follow up on commitments, and gather stakeholder feedback.
• Conduct employer outreach and recruitment by phone and onsite visits to solicit job postings and fill job orders.
• Establish and maintain strong business relationships with local employers.
• Coordinate and assist with rapid response services for dislocated workers affected by layoffs or downsizing.
• Recruit employers and businesses, develop agreements such as Work Experience and Subsidized Employment agreements, and pursue job development opportunities for customers.
• Conduct presentations and coordinate events and meetings with community, professional, and trade organizations when requested.
• Assist the Business Solutions Manager with staff professional development and coordination of activities with other departments; may assist with direct supervision of the department in the Manager’s absence.
• Perform other duties as assigned and fulfill responsibilities as required.

Benefits

• Health insurance, including no-cost options for employee-only plans
• Wellness reimbursement
• Generous paid time off
• Paid parental leave
• 401(k) with 100% employer match up to 6% of individual contributions
• Norton LifeLock identity theft protection
• Dental insurance
• Vision insurance
• Life insurance
• Short- and long-term disability insurance
• Critical illness insurance
• Accident insurance
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED