Auto Business Solutions Lead

Assurant

3d • $103,800 - $173,300 • Remote

About The Position

The Auto Business Solutions Lead brings deep automotive industry and operating knowledge to the development, adoption, and scaling of business solutions. The role translates dealer, partner, and segment needs into practical business requirements, supports consistent solution positioning, and coordinates adoption and vendor follow-through for assigned initiatives. It strengthens continuity of business expertise within Executive Strategy & Innovation and helps build a repeatable approach to scaling solutions across business lines.

The position serves as a business expert on client economics, F&I operations, workflows, and partner decision-making. It supports solution launches by leading onboarding, workflow testing, access readiness, and adoption support; gathering feedback; identifying adoption barriers; coordinating issue resolution; creating guidance materials; and transitioning ongoing ownership to business stakeholders. It also enables account teams with solution information and sales resources, partners with Marketing, business leaders, and vendors, and provides leaders with assessments, reporting, risks, and recommendations. Regular client and dealer travel may be required; occasional travel is specified for team meetings, leadership summits, or business reviews.

Requirements

• At least 8 years of hands-on industry operating experience as a dealer general manager, F&I director, OEM or commercial-equipment field leader, or in F&I administrator operations.
• Deep automotive industry and business knowledge, including credibility in client economics, operating workflows, and dealer or partner decision-making.
• Bachelor’s degree or equivalent operating experience.
• Strong commercial judgment and ability to translate industry insight into practical business requirements and recommendations.
• Ability to constructively challenge, influence cross-functional partners, and communicate clearly without formal authority.
• Ability to assess workflow fit, understand adoption barriers, and coordinate vendor follow-through.
• Business fluency in AI-enabled solutions; technical development expertise is not required.
• Ability to undertake regular client and dealer travel.

Nice To Haves

• A proven record of solution adoption and scaling; this is preferred but secondary to deep industry knowledge, and solution-specific practices can be developed through training.
• An established industry network.
• Multi-channel operating experience.
• Familiarity with competitor approaches.
• Experience supporting launches with innovation teams and solution partners.

Responsibilities

• Serve as the business expert on client economics, F&I operations, workflows, and partner decision-making.
• Translate market needs into clear business requirements and fit assessments.
• Validate use cases, challenge assumptions, and help prioritize product roadmap initiatives.
• Lead onboarding, workflow testing, access readiness, and adoption support for new launches.
• Gather feedback, identify adoption barriers, and coordinate issue resolution during launch periods.
• Create guidance materials and transition ongoing ownership to business stakeholders.
• Enable account teams with solution details, FAQs, messaging, and sales/discussion resources.
• Partner with Marketing, business leaders, and vendors to support execution and communications.
• Consolidate workflow feedback, address business objections, and assess release readiness.
• Evaluate scope, timelines, costs, and business impacts, recommending next steps for leaders.
• Apply market, competitor, and industry insights to identify growth and expansion opportunities.
• Provide reporting, risk assessments, and recommendations while continuously improving future launches and business-fit evaluations.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior