Supply Chain Business Solutions Lead

Renfro Brands • Mount Airy, NC

3d • Onsite

About The Position

The Supply Chain Business Solutions Lead develops and implements analytical, process, data, and technology-enabled solutions to improve supply chain planning, visibility, decision-making, and operational performance. The role partners with Planning, Operations, Finance, Commercial, and Information Technology to turn business needs into scalable, sustainable solutions, leading work from problem identification and requirements definition through design, testing, implementation, adoption, and measurement of outcomes. The position owns Supply Chain requirements, process design, analytical solutions, prioritization, testing, and adoption, while partnering with Information Technology on infrastructure, architecture, security, integration, and enterprise platforms.

The role prioritizes a portfolio of reporting, analytics, process, data, systems, and automation opportunities. It defines requirements, ownership, outcomes, success measures, governance, controls, and support processes, and coordinates business participation through implementation and post-implementation review. It develops governed dashboards, reports, KPI scorecards, and decision-support tools; analyzes supply chain data; and leads business workstreams for technology and process transformation. It also leads Supply Chain data governance, stewardship, workflow automation, and practical AI and Copilot use cases, supporting responsible adoption through documentation, controls, training, and change management.

The position is based at the corporate office in Mount Airy, North Carolina. The general working environment includes an office as well as manufacturing, warehouse, and laboratory settings, some of which are not climate controlled. Occasional off-shift support and limited travel are required. Consistent daily attendance is required.

Requirements

• Bachelor's degree in Supply Chain Management, Business Administration, Information Systems, Data Analytics, Engineering, Finance, or a related field, or equivalent relevant experience.
• Five or more years of progressive experience in supply chain planning, analytics, business intelligence, business systems, process improvement, or a related field.
• Demonstrated understanding of demand, inventory, supply, production, service, or S&OP processes.
• Experience translating business needs into analytical, process, reporting, or system solutions and leading cross-functional work through implementation and adoption.
• Experience communicating analytical findings and recommendations to business leaders.
• Excellent analytical, critical-thinking, problem-solving, facilitation, presentation, and written and verbal communication skills.
• Ability to work independently, manage priorities, lead cross-functional initiatives, and influence decisions without direct authority.
• Ability to translate between business and technical stakeholders and drive process improvement, change, and adoption.
• Strong judgment, initiative, adaptability, attention to detail, business curiosity, and ability to manage confidential information.
• Advanced analytical and data-management capabilities, including Microsoft Excel and SQL or comparable query tools.
• Understanding of relational data structures, data models, master data, reporting architecture, ERP, and planning platforms.
• Ability to validate data, reconcile results, investigate discrepancies, and communicate business impact.
• Expertise in process mapping, requirements gathering, business cases, project coordination, implementation, and change management.
• Ability to evaluate alternatives and balance business value, risk, effort, and scalability.
• Ability to work effectively across organizational levels and learn new analytical and digital technologies.
• Consistent daily attendance is required; occasional off-shift support and limited travel are required.
• Ability to sit regularly; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Occasional standing and walking, occasional lifting or moving of up to 10 pounds, close vision, ability to adjust focus, and movement between departments are also required.

Nice To Haves

• Experience with demand planning, inventory management, production planning, sourcing, logistics, or S&OP.
• Experience with Qlik Sense, Power BI, Tableau, Microsoft Dynamics 365, or comparable BI and ERP platforms.
• Experience with workflow automation, data governance, supply chain technology transformation, or AI-enabled business solutions.
• APICS/ASCM CPIM or CSCP, Lean, Six Sigma, Business Analysis, Project Management, or related certification.

Responsibilities

• Prioritize Supply Chain reporting, analytics, process, data, systems, and automation opportunities according to business value, feasibility, risk, and scalability.
• Define requirements, ownership, expected outcomes, success measures, governance, controls, and support processes before implementation.
• Coordinate business participation in solution design, testing, implementation, training, adoption, and post-implementation review.
• Measure solution adoption and business outcomes, recommend improvements, and escalate material risks involving data, processes, systems, resources, or adoption.
• Partner with stakeholders to identify, assess, and prioritize business needs and improvement opportunities.
• Translate business needs into functional requirements, process flows, business rules, solution documentation, implementation plans, and business cases.
• Lead business-side solution design, testing, user acceptance testing, validation, implementation, and adoption.
• Facilitate cross-functional workshops and evaluate whether solutions deliver intended business value.
• Develop and maintain governed dashboards, operational reports, KPI scorecards, and executive decision-support tools.
• Define performance measures and analytical priorities; ensure reporting accuracy, investigate discrepancies, and coordinate corrective actions.
• Analyze demand, forecast, inventory, production, sourcing, logistics, capacity, service, and operational data to identify risks, opportunities, and recommended actions.
• Develop scenario analyses and practical predictive or prescriptive solutions to improve S&OP, forecast performance, inventory, service, and operational efficiency.
• Translate analytical findings into clear recommendations and reduce manual or redundant reporting through scalable solutions.
• Lead the Supply Chain business workstream for PLM, ERP, planning, WMS, reporting, analytics, and digital transformation initiatives.
• Document current-state processes, design practical future-state processes, and transition manual or spreadsheet-based work to integrated, governed solutions.
• Coordinate testing, issue resolution, implementation readiness, training, user adoption, and post-implementation enhancements.
• Develop and maintain SOPs, process documentation, user guides, and training materials.
• Lead Supply Chain data governance and stewardship with business data owners and technical teams.
• Define critical data elements, business definitions, ownership, rules, quality expectations, and measures; identify root causes and coordinate resolution of data quality issues.
• Identify and lead workflow and automation opportunities that reduce manual effort, strengthen controls, and improve processes.
• Evaluate and implement practical AI and Copilot use cases, emerging analytical capabilities, and proofs of concept based on business value, feasibility, risk, and scalability.
• Promote responsible adoption through documentation, ownership, controls, standards, training, and change management.
• Perform other duties and support strategic or cross-functional initiatives as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior