Business Solutions Director

Ryan Specialty • Chicago, IL

3d • $141,600 - $177,000

About The Position

The Business Solutions Director at RT Specialty, a division of Ryan Specialty, maintains the goals and vision of assigned workstreams related to technology and operational strategy. The role sets and manages annual roadmaps, adapts to changing circumstances, and advances solutions focused on efficiency, ease of use, and flexibility. The Director communicates with executive-level stakeholders while also working at a detailed level to support successful project rollouts.

The position partners with stakeholders, project and program management, technology teams, organizational change management, vendors, and internal and external resources. It oversees strategic planning and delivery across workstreams, tracks project and solution success metrics, supports adoption, and develops staff knowledge of solutions and process best practices.

Requirements

• Bachelor's degree in a business or technology field.
• At least 10 years of post-graduate experience in the P&C insurance industry or with a technology company serving the industry.
• Proven record of high-impact successes as a leader within insurance organizations or technology firms.
• Strong domain expertise in insurance systems and deep knowledge of business applications software development processes.
• High sense of urgency and entrepreneurial work ethic to drive business outcomes.
• Outstanding intellect, drive, and interpersonal skills.
• Ability to independently address cross-functional and cross-organizational issues.
• Ability to cultivate relationships with clients, partners, coworkers, and executives.

Nice To Haves

• Project management skills, such as defining scope, maintaining project plans, and driving project teams.

Responsibilities

• Build and maintain strategic goals and vision for assigned workstreams, and incorporate workstream roadmaps into other appropriate roadmaps.
• Develop roadmaps during the annual budgeting process and maintain them throughout the year.
• Work with project management and technology teams to divide programs into phased projects and define high-level program goals.
• Build relationships with stakeholders, collaborate with them, and advocate on their behalf.
• Create project charters and/or RACI documents and gather high-level requirements during project assessment and discovery.
• Work with program management to prepare projects for each stage gate and maintain a consistent flow of projects ready for completion.
• Plan, monitor, and analyze key metrics to ensure deliverables support business success goals, meet timelines, and stay within budget.
• Work with the OCM team to support successful rollouts and ongoing solution usage.
• Use relationships with management, external partners, and vendors to identify problems and recommend solutions that improve efficiency and productivity.
• Promote awareness, understanding, and adoption of solutions, and develop and monitor usage KPIs.
• Prepare cost-benefit analyses and other financial documents, as well as executive-level program and project presentations.
• Share knowledge and coach and develop staff on solutions and process best practices, while keeping current on industry trends.
• Manage internal and external resources to ensure high standards of service to the business.
• Monitor market trends and suggest new solutions to business stakeholders.

Benefits

• Paid time off for company holidays, vacation, sick, and personal days.
• Paid parental leave.
• Mental health services.
• Comprehensive benefits package intended to support employees' and family members' physical, financial, and emotional well-being.
• Bonuses for eligible full-time roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Director