Associate Director, IT Business Solutions

Axsome Therapeutics•New York, NY

8d•$170,000 - $190,000•Onsite

About The Position

Axsome Therapeutics is seeking an Associate Director, IT Business Solutions to join its Information Technology team. This hands-on role requires broad cross-domain knowledge of corporate systems and responsibility for functional business and technical systems activities. The position partners with business stakeholders and IT teams to improve technology solutions, translate epics and user stories into product backlogs, support testing, and serve as a project lead or subject matter expert. It also manages selected escalated post-implementation support issues and coordinates with vendors to resolve them. The role identifies and advances business transformation through system enhancements, process simplification, and governance initiatives that improve operational efficiency and business outcomes. The position is based at Axsome’s New York City headquarters and requires onsite work at least three days per week, specifically Monday, Tuesday, and Thursday. Fully remote candidates are not considered. The role supports Axsome’s cloud-first technology architecture and highly regulated business processes.

Requirements

Bachelor’s degree and 10 or more years of relevant experience, or a master’s degree and 7 or more years of relevant experience.
At least 5 years in a lead Business Analyst role, with demonstrated experience in system delivery, process mapping, and process improvement.
Experience in the pharmaceutical or biotechnology industry, preferably in Commercial Operations, Sales, Marketing, Regulatory, or core Corporate systems.
Ability to work onsite Monday, Tuesday, and Thursday in New York City.
Exposure to Agile development methodologies.
Solid understanding of system integration technologies.
Experience with GxP, ICH, 21 CFR Part 11 regulations or systems, Annex 11, GDPR, or CCPA rules.
Excellent communication skills and ability to engage and influence internal and external partners at multiple organizational levels and translate needs into clear designs and requirements.
Technical understanding of application architecture, including SaaS solutions, web applications, integrated information repositories, and reporting toolsets.
SQL or Python experience and strong business analytics skills to query databases and repositories, create reports, and develop metrics.
Experience using AI technologies to support application configuration, reporting, automation, and troubleshooting.
Project management skills across the full lifecycle of product implementations.
Strong collaboration and negotiation skills, self-motivation, and ability to work independently with minimal supervision.
Ability to proactively prioritize, plan, organize, and deliver with limited oversight while adapting to changing business scenarios.
Proficiency with Windows, Microsoft 365, and project and portfolio management tools.
Hands-on experience operationalizing end-to-end business processes, evaluating gaps, and developing strategies to improve outcomes for business functions.
Experience with technology release management for SaaS applications.
Experience with multiple tool categories, including workflow automation such as Microsoft Power Platform; analytics and reporting tools such as Power BI or Tableau; corporate systems such as mid-market ERP, HCM/HRIS, and LMS; and cloud analytics platforms such as Microsoft Fabric and AWS analytics services.

Nice To Haves

Pharmaceutical or biotechnology experience, preferably in Commercial Operations, Sales, Marketing, Regulatory, or core Corporate systems.
Exposure to Agile development methodologies.
Experience with one or more of GxP, ICH, 21 CFR Part 11, Annex 11, GDPR, or CCPA.
Experience with Microsoft Power Platform, Power BI, Tableau, mid-market ERP, HCM/HRIS, LMS, Microsoft Fabric, or AWS analytics services.

Responsibilities

Collaborate across business functions, IT teams, external partners, and vendors to deliver or enhance technology solutions, tools, processes, security, and reporting.
Own and maintain business processes, user stories, documentation, and training materials for business partners while ensuring compliance with internal, external, and regulatory guidelines.
Configure, support, and troubleshoot corporate applications and related technical issues.
Guide technical and architectural discussions affecting business processes and user experience and contribute to the evolution of Axsome’s technology architecture.
Contribute to planning, tactical execution, and operationalization of multiple parallel initiatives aligned with departmental portfolios, domain objectives, and applicable regulatory guidelines.
Build and maintain relationships between IT and business functions, including through periodic business and technology reviews.
Apply knowledge of cybersecurity solutions and AI platforms to support business initiatives, automation, reporting, and operational troubleshooting.
Maintain product backlogs, prioritize requirements, refine user stories, and keep process and systems documentation current in a Product Manager capacity.
Lead feasibility assessments, product and vendor evaluations, implementation planning, release coordination, and delivery oversight in a Technical Project Manager capacity.
Troubleshoot complex issues and mobilize cross-functional teams without direct authority.
Develop deep knowledge of Axsome’s cloud-first technology architecture and the regulated end-to-end business processes it supports.
Manage selected escalated post-implementation support issues and coordinate vendor engagement as appropriate.