Business Solutions Director

Ryan Specialty • Chicago, IL

2d • $141,600 - $177,000

About The Position

The Business Solutions Director at RT Specialty, a division of Ryan Specialty, maintains the overall goals and vision for assigned workstreams related to technology and operational strategy. The role sets and maintains annual roadmaps, adapts to changing external factors, and advances creative solutions focused on efficiency, usability, and flexibility. The Director communicates with executive-level stakeholders while also engaging in the details needed for successful implementation and rollout.

The position works with business, project management, technology, and organizational change management teams to define programs, requirements, and measures of success; prepare projects to move through stage gates; oversee delivery against schedule and budget; and encourage adoption of solutions. The Director also develops financial materials and executive presentations, coaches staff, manages internal and external resources, and keeps informed about market trends to identify potential solutions for business stakeholders.

RT Specialty is a wholesale distributor of specialty insurance products and services, with expertise in property, casualty, professional lines, transportation, and workers’ compensation. Ryan Specialty describes its workplace as committed to diversity, inclusion, and equitable evaluation of employees. The company offers a comprehensive benefits package intended to support employees’ and their families’ physical, financial, and emotional well-being. The target annual salary range is $141,600 to $177,000; full-time roles are eligible for bonuses and benefits.

Requirements

• Bachelor’s degree in a business or technology field.
• At least 10 years of post-graduate experience in the P&C insurance industry or with a technology company serving that industry.
• Proven record of high-impact successes as a leader within insurance organizations or technology firms.
• Strong expertise in insurance systems and deep knowledge of business applications software development processes.
• High sense of urgency and entrepreneurial work ethic to drive business outcomes.
• Outstanding intellect, drive, and interpersonal skills.
• Ability to address cross-functional and cross-organizational issues independently.
• Ability to cultivate relationships with clients, partners, coworkers, and executives.

Nice To Haves

• Project management skills, including defining scope, maintaining project plans, and driving project teams.

Responsibilities

• Build and maintain strategic goals and vision for assigned workstreams.
• Coordinate with RT team members to incorporate workstream roadmaps into other appropriate roadmaps.
• Build the roadmap during annual budgeting and maintain it throughout the year.
• Work with project management and technology teams to divide programs into phased projects and define high-level program goals.
• Build stakeholder relationships, collaborate with stakeholders, and advocate on their behalf.
• Create project charters and/or RACI documents.
• Gather high-level requirements for projects during assessment and discovery.
• Coordinate with program management to prepare projects for stage gates and maintain a consistent pipeline of projects ready for completion.
• Plan, monitor, and analyze key metrics to ensure project deliverables support business goals and are on time and within budget.
• Work with the organizational change management (OCM) team to support successful rollout and continued usage.
• Use relationships with management, external partners, and vendors to identify problems and recommend solutions to improve efficiency and productivity.
• Act as a product evangelist to build awareness, understanding, and adoption of solutions.
• Develop and monitor usage KPIs.
• Prepare cost-benefit analyses (CBAs) and other financial documents.
• Prepare executive-level presentations for programs and projects within the workstream.
• Share knowledge and coach and develop staff on solutions, process best practices, and industry trends.
• Manage internal and external resources to ensure high standards of service to the business.
• Monitor market trends and suggest new solutions to business stakeholders.

Benefits

• Paid time off for company holidays, vacation, sick days, and personal days.
• Paid parental leave.
• Mental health services.
• Comprehensive benefits package intended to support employees’ and their family members’ physical, financial, and emotional well-being.
• Full-time roles are eligible for bonuses and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Director