Business Services Specialist PT

CAMPBELL CLINIC PC•Germantown, TN

About The Position

Provides excellent customer service related to scheduling patient care and serves as an effective liaison between patients and staff. The role supports the daily administrative and billing operations of a physical therapy office, including appointment scheduling, patient intake, payment collection, charge entry, and coordination with the Business Office to confirm eligibility and patient benefits before appointments.

Requirements

High school diploma or GED.
Computer literate, with basic computer skills.

Nice To Haves

Previous experience in the operations of a physical therapy office is preferred.

Responsibilities

Schedules physical therapy appointments for walk-ins and by phone.
Manages the phone system and assists the Physical Therapist with taking messages.
Greets visitors and patients, determines their needs, and directs them accordingly.
Administers and enters patient intake forms.
Communicates with patients about insurance coverage and financial responsibility.
Collects co-pays, co-insurance, and other account balances.
Prints billing slips for the Physical Therapist to mark services performed.
Schedules follow-up appointments and cancels appointments for patients who do not show.
Enters charges and reconciles payments.
Manages buckets in Athena and ensures claims are in drop status at charge entry.
Maintains the cash drawer for making change and balances it daily.
Verifies that all billing slips are submitted at the end of the day.
Liaises between the Business Office and Physical Therapy to ensure eligibility and patient benefits are obtained before appointments.
Performs other tasks as assigned.