Specialist, Enterprise Business Services
About The Position
The Specialist, Enterprise Business Services supports business areas by analyzing initiatives and interpreting data to provide strategic recommendations aligned with organizational goals. The role ensures compliance with applicable laws, regulations, and company policies while managing complex benefits inquiries and escalated customer service issues. It oversees technical equipment and system requests, maintains security access protocols, and contributes to training and documentation efforts. The Specialist collaborates across teams to drive continuous improvement, uphold integrity, and foster effective communication that enhances operational efficiency and supports a positive associate and customer experience. The Enterprise Business Services team supports business operations through data analysis, regulatory compliance, and clear communication. In collaboration with management and partners, the team drives process improvements, enforces policy adherence, and executes key initiatives. Team members provide administrative support, conduct quality control, and facilitate training to uphold high standards.
Requirements
- Proven experience in regulatory compliance and benefits administration within a complex business environment.
- Strong analytical skills to interpret data, identify trends, and translate findings into actionable recommendations aligned with business objectives.
- Excellent communication abilities to manage escalated customer service issues and collaborate effectively with internal and external stakeholders.
- Proficiency in Microsoft Office and related systems for managing equipment, software, and network requests.
- Ability to maintain confidentiality and ensure compliance with local, state, and federal laws and company policies.
- Commitment to continuous improvement, adaptability, and delivering results with integrity and professionalism.
Nice To Haves
- Benefits experience.
- Customer service experience.
- Microsoft Office proficiency.
- Bachelor's degree in Finance.
- Bachelor's degree in Information Technology.
- Bachelor's degree in Mathematics.
Responsibilities
- Analyze business initiatives and data to develop strategies aligned with organizational objectives.
- Manage compliance with applicable laws, regulations, and company policies, ensuring confidentiality and accuracy.
- Resolve complex customer service issues by providing technical support and benefits education to internal and external stakeholders.
- Coordinate equipment, software, and network requests, collaborating with vendors to maintain system functionality.
- Administer security access protocols, monitor remote access environments, and safeguard confidential information.
- Collaborate with teams to prioritize tasks, communicate progress, and implement continuous improvements.
- Uphold company ethics and integrity standards while fostering positive relationships and a respectful work environment.
Benefits
- Competitive pay.
- Performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase plan.
- Company-paid life insurance.
- Paid time off, including sick leave.
- Parental leave.
- Family care leave.
- Bereavement leave.
- Jury duty leave.
- Voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
- Live Better U education benefit program, with tuition, books, and fees paid for eligible programs.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
