Tier 1 PT Business Services Specialist

CAMPBELL CLINIC PC•Cookeville, TN

11d

About The Position

Provides excellent customer service related to scheduling patient care and serves as an effective liaison between patients and staff. Supports the physical therapy office with appointment scheduling, patient intake, communications, insurance and payment matters, billing entry, and daily cash and billing reconciliation.

Requirements

High school diploma or GED required.
Computer literate, with basic computer skills required.

Nice To Haves

Previous experience in the operations of a physical therapy office is preferred.

Responsibilities

Schedule physical therapy appointments, including walk-ins and appointments made by phone.
Manage the phone system and assist the Physical Therapist with taking messages.
Greet visitors and patients, determine their needs, and direct them accordingly.
Administer and enter patient intake forms.
Communicate with patients about insurance coverage and financial responsibility.
Collect co-pays, co-insurance, and other account balances owed.
Print billing slips for the Physical Therapist to mark services performed.
Schedule follow-up appointments and cancel appointments for patients who do not show.
Enter charges and reconcile payments.
Manage Athena buckets and ensure claims are in drop status at charge entry.
Maintain a cash drawer for making change and balance it daily.
Verify all billing slips are submitted at the end of the day.
Liaise between the Business Office and Physical Therapy to ensure eligibility and patient benefits are obtained before appointments.
Maintain regular and predictable attendance and work cooperatively with others.
Perform other tasks as assigned.