Business Services Representative

Ricoh • Houston, TX

3h

About The Position

The Business Services Representative, also identified as Field Representative I, Service Support, supports BIS Account Managers by picking up and delivering work to client locations. The role assesses projects for deadlines, pricing, and client expectations while helping ensure customer satisfaction. It also completes administrative sales processes, including obtaining customer signatures for invoiced work and maintaining accurate job and delivery documentation.

The position delivers messages, documents, packages, and other materials to business locations, BIS facilities, and residences. It may involve travel by automobile, public transportation, or on foot, as well as limited overnight travel. The representative reviews completed work for accuracy before delivery, may accept new work from customers, and conducts hands-on job reviews at delivery. The role also operates and maintains company vehicles, communicates service concerns to management, and represents the company professionally.

Work takes place primarily in office and field-service environments. Conditions may occasionally include dirt, grease, odors, weather, temperature changes, and noise. The role involves varied assignments, independent judgment and problem-solving, fluctuating workloads, and deadline pressure. Regular physical activity includes lifting, carrying, and moving materials weighing up to 50 pounds, along with manual dexterity for deliveries, paperwork, and technology use.

Requirements

• High school diploma or GED; equivalent work experience may be considered.
• Valid state driver's license and a driving record that meets company standards.
• Previous experience working in a team environment.
• Proficiency with electronic communication devices and mobile technology.
• Ability to interpret and execute written and verbal job instructions.
• Strong verbal and written communication skills.
• Ability to remain flexible with scheduling and workload demands.
• Basic computer skills, including Microsoft Office applications.
• Strong customer service and relationship-building skills.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to lift, carry, and move materials weighing up to 50 pounds.
• Sufficient manual dexterity for delivery activities, paperwork, and technology use.

Nice To Haves

• Experience supporting inside sales or outside sales operations.
• Customer service, delivery, logistics, or courier experience.

Responsibilities

• Deliver messages, documents, packages, and other materials to business locations, BIS facilities, and residential addresses.
• Travel to delivery locations by automobile, public transportation, or on foot as required.
• Perform pickups and deliveries by following directions, maps, and written instructions accurately.
• Meet customer deadlines by following established procedures and delivering work accurately, safely, and according to customer specifications.
• Maintain a safe, clean, and organized work environment to prevent delivery errors.
• Keep logs of items picked up and delivered.
• Obtain receipts, signed invoices, and other proof-of-delivery or payment documentation.
• Complete delivery documentation and reporting accurately, legibly, and promptly.
• Create job tickets and accurately document customer requests and delivery instructions.
• Accept and transport new work from customers during delivery visits when needed.
• Review completed work for accuracy and compliance with customer requirements before delivery.
• Conduct hands-on job reviews with customers upon delivery to ensure satisfaction.
• Troubleshoot service issues and promptly communicate concerns to management.
• Operate company vehicles in accordance with company policies and state regulations.
• Monitor vehicle fuel levels, fluids, and overall condition to maintain readiness.
• Present a professional appearance and represent the company positively when interacting with customers.
• Perform other duties as assigned.

Benefits

• Broad selection of medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K).
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Team member tuition assistance programs.
• Paid vacation time.
• Paid holidays.
• Additional benefits supporting health, wellness, and personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED