Business Services Manager

Our Workforce Programs • Philadelphia, PA

7d

About The Position

The Business Services Manager supports and monitors high-quality program delivery in accordance with contract specifications by supervising program operations. The role develops employer and sector relationships, learns business needs, and collaborates with partner agencies to identify work-ready opportunities for participants. The manager keeps the program on track to meet or exceed contractual performance goals within the operating budget and program deliverables.

The position oversees staffing, training and development, site budgets, daily project operations, financial management and reporting, and accurate recordkeeping. It also works with participants and employers on subsidized placements and worksite agreements, markets business services to local employers, and maintains employer relationships to monitor satisfaction and refine participant preparation. The manager represents the program at community and funder meetings, builds connections with employers and community organizations, and tracks labor market information, demand occupations, and business trends.

Requirements

• Bachelor’s degree from an accredited college or university in Business, Human Resources, or higher education.
• At least 3 years of relevant work experience.
• Past experience working with the public and private sectors.
• Knowledge of interview techniques, job development, and training program development and administration.
• Ability to communicate verbally and in writing and document results and recommendations for people with varying experience levels and backgrounds.
• Must meet Eckerd’s Auto Insurance requirements and be able to drive for business purposes.
• Must pass a drug screen in compliance with the Substance Abuse and Drug-Free Workplace policy.

Responsibilities

• Support and monitor delivery of high-quality programs in accordance with contract specifications.
• Supervise all aspects of program operations and ensure contractual performance goals and program deliverables are met within the operating budget.
• Develop employer and sector relationships to understand business needs and collaborate with partner agencies to identify work-ready opportunities for participants.
• Hire, train, and maintain appropriate staffing levels.
• Provide staff training and development in compliance with organizational policies and contract requirements.
• Manage site budgets and provide general program oversight, including daily project management, financial management, and reporting.
• Maintain accurate and complete records according to organizational standards and contractual obligations.
• Work with participants to develop assigned subsidized placements and accurately complete worksite agreements.
• Review policies and processes clearly with participants and employers.
• Develop marketing materials to inform local employers about business services.
• Maintain regular employer contact to monitor employment satisfaction and suggest refinements to better prepare participants and meet hiring needs.
• Attend community and funder meetings and participate in the community in relation to employment services.
• Connect frequently with employers and community organizations to market and enrich the program and participant success.
• Understand labor market information and demand occupations, and observe and document business trends.

Benefits

• Low-cost medical, dental, and vision insurance
• 19 days of paid time off in the first year
• 11 paid holidays
• Retirement savings plan with employer match up to 5%
• Flexible spending accounts
• Paid short-term and voluntary long-term disability
• Group Term Life and AD&D Insurance
• Voluntary term life insurance
• Public Service Loan Forgiveness (PSLF) Eligible Employer
• PTO Exchange

What This Job Offers

• Job Type: Full-time
• Career Level: Manager