Senior Manager – Underwriting Business Services
About The Position
The Senior Manager, Underwriting Business Services leads functions that strengthen underwriting quality, consistency, technical capability, and service delivery across the underwriting organization. The role provides strategic leadership and direction for Underwriting Quality Assurance, Policy Services, Premium Audit, and Staff Underwriting, and is accountable for operational excellence, technical expertise, innovation, associate development, and business performance across functional support and service teams. In partnership with underwriting leaders and cross-functional stakeholders, the Senior Manager establishes standards, improves processes, manages risk, identifies trends, and ensures underwriting teams have the technical guidance and operational support needed to achieve business objectives. The position can be based in West Bend, Wisconsin. Associates located within 50 miles of a West Bend office work a hybrid schedule for collaboration days, team meetings, and other in-person events. The salary range is $139,735–$174,669. Actual base pay depends on factors including job-related knowledge and skills, experience, business needs, geographical location, and internal equity. The position is eligible for a performance-based bonus.
Requirements
- At least 8 years of progressively responsible experience in commercial insurance, underwriting, underwriting quality, policy services, or a related field.
- At least 5 years of leadership experience, including experience leading managers, multiple teams, or senior technical professionals.
- Broad knowledge of commercial underwriting practices, policy administration, quality assurance, regulatory requirements, and insurance operations.
Responsibilities
- Provide leadership and strategic direction by aligning priorities, resources, and performance expectations with underwriting and organizational objectives.
- Lead, coach, and develop managers and senior technical professionals, strengthening leadership capability, technical expertise, accountability, and collaboration.
- Translate underwriting priorities into annual plans and measurable outcomes for quality, service, productivity, technical consistency, and risk management.
- Oversee underwriting quality assurance programs, including audits, trend analysis, corrective actions, and reporting, to improve underwriting performance and outcomes.
- Ensure underwriting practices, filed programs, policies, and procedures are maintained and monitored in accordance with regulatory requirements, company standards, and business objectives.
- Oversee Policy Services operations, including service levels, quality, productivity, workflows, training, and resource allocation.
- Guide the development, interpretation, and consistent application of underwriting standards, methodologies, manuals, and technical guidance across products, territories, and lines of business.
- Partner with underwriting leaders to identify capability needs and deliver technical coaching, training, and knowledge-sharing that strengthen underwriting judgment and performance.
- Use data, audit results, and performance metrics to identify trends, determine root causes, implement solutions, and measure results.
- Collaborate cross-functionally with other divisions on product, process, compliance, and technology initiatives.
- Provide functional leadership for system implementations and enhancements, including business requirements, testing, readiness, adoption, and post-implementation evaluation within areas of responsibility.
- Resolve complex cross-functional issues and remove barriers affecting underwriting quality, consistency, service delivery, or associate effectiveness.
- Establish and manage budgets and resource plans for assigned functions, making adjustments within established parameters to achieve expected outcomes.
- Promote a culture of continuous improvement, sound underwriting judgment, accountability, and partnership across the underwriting organization.
Benefits
- Medical and prescription insurance
- Health Savings Account
- Dental insurance
- Vision insurance
- Short- and long-term disability
- Flexible Spending Accounts
- Life and Accidental Death & Disability insurance
- Accident and Critical Illness insurance
- Employee Assistance Program
- 401(k) plan with company match
- Pet insurance
- Paid Time Off; standard first-year PTO is 17 days, prorated based on month of hire, with enhanced PTO potentially available for experienced candidates
- Performance-based bonus eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
