Manager Access Business Services

Cooper University Hospital • Camden, NJ

23h

About The Position

The Manager Access Business Services is a member of the Revenue Cycle leadership team and is responsible for daily operations in Access Business Services, including pre-registration, insurance verification, financial clearance and counseling, and major parts of the scheduling process for hospital-based and ambulatory visits. These centralized Access Cycle services are distinct from services delivered at the point of care. The role also supports improvements to Point of Service Collections and Denial Management for CUP and CUH.

The position supports the strategic design of healthcare access innovation, including new operating models for appointment scheduling, pre-encounter financial clearance and screening, and pre-registration. It implements and manages process-improvement designs to provide a superior patient experience and maximizes reimbursement by ensuring scheduled services are authorized before care is delivered. The manager also develops management and quality-assurance controls to safeguard data integrity and support staff productivity and process efficiency.

Requirements

• Five years of progressive experience in hospital and/or physician revenue cycle, access cycle, or registration management.
• Strong written and interpersonal communication skills.
• Proven background in process improvement and management.
• Strong analytical, organizational, and interpersonal skills.
• Ability to lead change effectively and plan strategically for future growth.

Nice To Haves

• Bachelor’s degree preferred; equivalent work experience will be considered.

Responsibilities

• Manage daily operations for pre-registration, insurance verification, financial clearance and counseling, and major portions of scheduling for hospital-based and ambulatory visits.
• Support strategic design of healthcare access innovation, including operating models for appointment scheduling, pre-encounter financial clearance and screening, and pre-registration.
• Implement and manage process-improvement designs to improve the patient experience.
• Maximize reimbursement by ensuring scheduled services are authorized before care delivery.
• Support improvements to Point of Service Collections and Denial Management for CUP and CUH.
• Develop management and quality-assurance controls that safeguard data integrity and promote staff productivity and process efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager