Manager Patient Access Services

Norman Regional Health System•Norman, OK

6d•Onsite

About The Position

Monitors and evaluates financial and productivity information to achieve operational benchmarks. Fosters the learning of staff to fulfill the current and future requirements of individuals and the organization. Responsible for oversight of Centralized Scheduling/Pre Service duties which includes but is not limited to scheduling of outpatient procedures, pre-registration, inpatient and outpatient insurance verification and oversight of the patient estimate process. Responsible to the training and retention of staff for the Centralized Scheduling/Pre-Service Center. Responsible for ongoing coaching and development of staff. Participates collaboratively with internal and external customers to provide excellent customer service in a financially sound manner. Responsible for being knowledgeable with Centralized Scheduling Module as well as defining processes for scheduling outpatient procedures. Responsible for oversight of Centralized Scheduling/Pre Access budgets. Will communicate with department supervisor as necessary to insure fiscal benchmarks are achieved.

Requirements

B.S. in Business Administration, Accounting, or equivalent degree required.
Thorough knowledge of third party payer requirements required.
Working knowledge of Word and Excel required.
Five to seven years previous Registration or Business Office experience in a supervisory or lead position in a hospital Registration or Business Office.
Equivalent combination of education and experience accepted.

Nice To Haves

5 to 7 years of experience in a supervisory or management position in a healthcare environment (accepted in lieu of education requirements).
Ten years of experience in a supervisory or management position in a healthcare environment (accepted in lieu of hospital experience requirements).

Responsibilities

Monitor and evaluate financial and productivity information to achieve operational benchmarks.
Foster staff learning to meet current and future individual and organizational requirements.
Oversee Centralized Scheduling/Pre Service duties including scheduling outpatient procedures, pre-registration, inpatient and outpatient insurance verification, and patient estimate process.
Manage training and retention of staff for the Centralized Scheduling/Pre-Service Center.
Provide ongoing coaching and development for staff.
Collaborate with internal and external customers to provide excellent customer service in a financially sound manner.
Maintain knowledge of the Centralized Scheduling Module and define processes for scheduling outpatient procedures.
Oversee Centralized Scheduling/Pre Access budgets and communicate with department supervisor to ensure fiscal benchmarks are achieved.