Lead Patient Access Services

Care New England Health System•Warwick, RI

About The Position

Responsible for assisting the Supervisors and Manager with the management of Patient Access Services. Incumbent is responsible for staff training, workflow prioritization, quality reviews, overseeing daily department activities and user support for computer applications.

Requirements

High School diploma
5 years experience as a Registration Representative or equivalent is required.
Experience in computer applications, training staff and development of educational materials necessary

Responsibilities

Assist Supervisors and Manager with monitoring daily activities, assigning staff for shifts and distribution of work to maintain appropriate work and patient flow.
Under the direction of Supervisors, train new staff in computer systems and Workflow processes. Develop and maintain training materials and manuals. Administer competencies for new staff and/or new procedures. Provide guidance and continuing education to staff, insuring documentation of competency.
Monitor and provide support for users in multiple computer applications.
Serves as a reference for staff to answer questions, identify issues and ensure quality standards are adhered to.
Assist in ensuring the accurate collection of demographic, fiscal and scheduling information by completing quality reviews. Monitor staff productivity daily.
Proactively identify inter-and intra-departmental process and communication breakdowns.
Provide recommendations to update and maintain department procedures.
Resolve or escalate patient, payer, staff and physician concerns.
Assist Supervisor in compilation of staff performance review.
Perform all other related duties as assigned.