Business Sales Support

Docomo Pacific, Inc•Tamuning, GU

About The Position

DOCOMO PACIFIC is hiring a Business Sales Support Associate to support business customers and sales teams, including Corporate Account Executives, Prepaid Sales Representatives, and the Direct Sales Team. The position combines customer-facing service with behind-the-scenes sales support, helping ensure customers receive timely, reliable, and professional assistance. The role calls for a service-driven, adaptable team member who can solve problems in a fast-paced environment and contribute to customer retention and departmental goals. This is a full-time role with a schedule that may need to adjust based on department and company needs, business operations, and customer demand. DOCOMO PACIFIC describes its workplace as supportive and focused on growth, innovation, teamwork, and community impact. The company offers competitive pay, health coverage, paid time off, and training and development opportunities.

Requirements

High school diploma or GED.
Strong customer-service mindset, professionalism, and positive attitude.
Excellent written and verbal communication skills.
Ability to multitask, manage competing priorities, and remain calm under pressure.
Strong organizational skills and attention to detail.
Proficiency in PC operations, including MS Word and Excel.
Self-motivation and accountability.
Ability to work independently and as part of a team.
Ability to interpret information, follow procedures, and resolve issues efficiently.
Strong interpersonal skills and ability to work with diverse corporate customers.
Commitment to safety, security, and company policies.

Nice To Haves

Experience with MIND Billing.
Additional relevant experience or training.

Responsibilities

Provide business customers with mobile device setup, troubleshooting, and data transfers.
Assist customers with internet, fax, printing, and telephone service issues.
Replace SIM cards and support other device-related needs.
Assist with cable modem installation and support.
Help resolve billing inquiries and accounts receivable questions.
Work with Account Executives to address customer concerns about products, services, and technical matters.
Deliver bulk device orders and other products with Account Executives when needed.
Process prepaid orders and direct sales requests accurately and promptly, with appropriate documentation and coordination with internal teams.
Maintain a positive, customer-first attitude in customer interactions.
Collaborate with the team while maintaining awareness of the role within the broader department.
Demonstrate initiative, sound judgment, and adaptability in a fast-paced, customer-facing environment.
Perform other related duties as assigned to support departmental goals and customer retention.