Business Representative

Steel Partners•Las Vegas, NV

9d•Onsite

About The Position

The Business Representative serves as a key liaison between customers and internal teams, providing strategic and operational support to optimize client service and ensure seamless execution of business processes. This role requires a proactive problem-solver with a strong understanding of client operations, capable of handling complex issues, improving processes, and mentoring junior team members.

Requirements

High school diploma or vocational education required; post-secondary education preferred.
Minimum 5 years of customer-facing experience.
Minimum 5 years of pricing and invoicing experience.
Strong communication and interpersonal skills.
Proficiency in Microsoft Office 365 (Excel, Outlook, PowerPoint, Word).
SAP ERP experience required.
Ability to manage multiple priorities in a fast-paced environment.
Professional demeanor and adaptability to change.
Strong attention to detail and data interpretation skills.

Nice To Haves

UPS WorldShip experience preferred.
Background in business, logistics, or supply chain management preferred.

Responsibilities

Acts as a primary point of contact for client accounts, ensuring timely communication and issue resolution.
Proactively identifies opportunities for process improvements, cost efficiencies, and enhanced client satisfaction.
Assist the Business Manager in identifying opportunities to leverage company infrastructure to meet client needs.
Escalates critical issues and coordinates resolutions across multiple internal departments.
Oversees daily tactical business requirements, ensuring seamless execution of client deliverables.
Manages order flow, backlog, inventory levels, and forecasting with high accuracy to support business objectives.
Ensures client pricing models, invoicing accuracy, and contractual obligations are met.
Analyzes Key Performance Indicators (KPIs) and generates insights to drive data-driven decision-making.
Utilizes SAP ERP and other business intelligence tools to track and improve operational performance.
Develops and delivers reports and presentations for internal and external stakeholders.
Works closely with finance, logistics, and operations teams to ensure client requirements are met.
Leads or participates in cross-functional projects, including forecasting, new client onboarding, and supply chain optimization.
Other duties as assigned.