Business Development Representative

Germain Automotive Partnership•Columbus, OH

10d•Onsite

About The Position

Germain Automotive Partnership is a leading automotive dealership committed to delivering exceptional guest experiences. Our Business Development Center (BDC) team is the first point of contact for prospective customers, playing a key role in guiding them through their buying journey. We are seeking an enthusiastic, self-motivated BDC Agent to manage incoming leads, maintain customer communication, and schedule appointments for our sales team. This role is perfect for someone who thrives in a fast-paced, goal-oriented environment and enjoys creating meaningful customer interactions.

Requirements

Basic MS Office knowledge; computer software and internet proficiency
Strong communication skills via phone, email, and text
Self-motivated, organized, and detail-oriented
Ability to work in a fast-paced, team-oriented environment
A valid driver's license is required.
Ability to pass pre-employment testing to include background check, drug test and motor vehicle report is required.

Nice To Haves

Previous experience in sales, customer service, or BDC preferred
Certification in product knowledge is a plus
Bilingualism is not required but can be very helpful.

Responsibilities

Respond to internet leads, phone calls, and chats in a timely and professional manner
Schedule appointments and follow up on missed opportunities
Maintain detailed records of all communications and customer interactions
Collaborate with the sales team to drive showroom traffic and sales
Meet daily and weekly communication and appointment-setting targets
Stay up to date on product knowledge and dealership promotions