Business Relationship Manager

External Crown Castle Careers•Canonsburg, PA

16h•Hybrid

About The Position

The Business Relationship Manager (BRM) is a strategic leadership role within Business / Enterprise Applications and serves as the primary connection between business leaders and technology teams. The BRM builds trusted executive partnerships to align business strategy, technology capabilities, and investment priorities, shaping demand and influencing technology roadmaps to deliver measurable business value. The role proactively identifies business needs, translates them into technology opportunities, and helps leaders use enterprise technology to support operational efficiency, growth, and customer outcomes. The BRM leads portfolio and roadmap discussions, Quarterly Business Reviews, business case development, value tracking, and executive stakeholder engagement. The role requires strategic thinking, strong communication and relationship management, and the ability to influence and drive alignment across complex, matrixed teams. It leads demand intake and portfolio governance, supports investment and value assessments, monitors service outcomes, and enables adoption of technology and business change. The position reports to the Director Applications and has Business Analysts as direct reports. The work arrangement is hybrid: four days in the office, Monday through Thursday, and one work-from-home day on Friday. Some travel may be required.

Requirements

Bachelor’s degree in business administration, Information Systems, Computer Science, Engineering, or a related field.
At least 8 years of progressive experience in Business Relationship Management, Business Analysis, Consulting, Enterprise Applications, or Technology Leadership.
At least 5 years of experience partnering directly with senior business leaders and executive stakeholders in complex, matrixed organizations.
Proven ability to build trusted relationships with senior business stakeholders and translate strategy into technology delivery outcomes.
Experience leading demand management, portfolio governance, roadmap planning, business case development, and value realization activities.
Strong business acumen and ability to understand operations, financial drivers, strategic priorities, industry dynamics, and decision-making processes.
Strong financial acumen, including experience supporting budget discussions, OPEX/CAPEX planning, ROI analysis, and investment trade-off decisions.
Exceptional written, verbal, presentation, facilitation, and executive communication skills.
Demonstrated ability to influence without authority, manage competing priorities, navigate ambiguity, resolve conflict, and build consensus across diverse stakeholder groups.
Analytical mindset and experience using data, metrics, portfolio reporting, and benefit tracking to support decision-making.
Working knowledge of Agile delivery, ITSM/ITIL, enterprise architecture, SDLC, product operating models, and technology governance processes.
Experience with demand and portfolio tools such as ServiceNow, Jira, Azure DevOps, Confluence, Power BI, or similar platforms.
Familiarity with enterprise applications and digital platforms such as ERP, CRM, Salesforce/SiteTracker, ServiceNow, Workday, CLM, GIS, data/analytics, automation, and AI-enabled business solutions.

Nice To Haves

MBA or master’s degree.
BRMP, CBRM, PMP, Agile, Portfolio Management, or ITIL certification.
Experience in telecommunications, tower infrastructure, construction, real estate, asset management, field operations, fiber/network operations, utilities, or other asset-intensive industries.
Experience supporting enterprise business applications across Operations, Commercial, Finance, Accounting, Supply Chain, Real Estate, Construction, Field Services, Legal, HR, or Shared Services.
Experience leading business reviews, executive governance forums, strategic planning sessions, roadmap reviews, and portfolio prioritization discussions.
Experience supporting enterprise transformation, process simplification, application rationalization, technology adoption, and organizational change.
Experience partnering with vendors, managed service providers, and internal delivery teams to align solutions and services with business expectations and desired outcomes.

Responsibilities

Serve as trusted advisor and primary strategic partner for assigned business functions, translating business priorities into actionable technology roadmaps and portfolio priorities.
Bring business and IT teams together to align priorities, enable effective decision-making, and drive shared business outcomes.
Partner in business planning to connect strategic objectives with technology capabilities, data insights, process improvements, and investment decisions.
Identify and advance opportunities to use technology, data, automation, AI, and process improvements to increase efficiency, reduce risk, improve customer experience, and deliver measurable business value.
Oversee business demand intake, ensuring requests are clearly defined, prioritized, and routed through the appropriate governance process.
Identify and shape business demand to align with strategic priorities, expected value, cost, risk, and available capacity.
Partner with business leaders to translate needs into initiatives, roadmaps, and execution plans.
Lead business analysts and supporting technology teams to build business relationships and assess demand intake requests.
Support business case development, investment recommendations, value and ROI assessments, and benefits realization.
Facilitate portfolio prioritization and sequencing to focus resources and investments on high-value business outcomes.
Lead business reviews, roadmap and portfolio reviews, and executive updates to maintain alignment on priorities, performance, and business outcomes.
Monitor stakeholder satisfaction with technology services, delivery, responsiveness, and overall value.
Provide visibility into initiative progress, risks, dependencies, decisions, and outcomes to promote transparency and accountability.
Partner with technology teams to address critical escalations and align service performance with business expectations.
Measure and communicate the business value and outcomes realized through technology investments and process improvements.
Develop a deep understanding of assigned business functions, including operating models, strategic priorities, decision processes, challenges, and value drivers.
Represent the voice of the business in technology planning and communicate technology capabilities, constraints, and opportunities to business stakeholders.
Enable adoption of new technology capabilities and partner with business leaders on change initiatives to achieve intended outcomes.
Navigate ambiguity, resolve conflicts, build consensus, and influence decisions through relationships and executive communication.
Champion a Business First mindset while balancing business needs with enterprise priorities, technology standards, financial considerations, and delivery capacity.

Benefits

Comprehensive healthcare plans with highly company-subsidized premiums and up to $2,000 annual company contribution to a Health Savings Account for the HSA base plan for employees and dependents.
401(k) plan with up to 10% company contributions through a 5% match and 5% profit-sharing program, based on employee contributions.
Up to 8 weeks of 100% paid new-child leave upon birth or legal adoption; birth mothers may receive up to 8 additional weeks of 100% paid medical leave.
Tuition reimbursement up to $5,250 per year for eligible tuition and fees.
Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
Generous paid time off for eligible full-time employees, starting at a minimum of 18 days per year based on years of service.
10 company holidays and 2 floating holidays.
Free beverages and snacks at all offices.
Depending on the position offered, compensation may include a discretionary annual cash bonus or commissions and equity incentives.