Business Relationship Manager

Old Republic Title•NM (Remote), NM

About The Position

The Business Relationship Manager (BRM) serves as a strategic liaison between business operations, vendors, and Information Technology. The role builds trusted stakeholder partnerships, understands business priorities, and translates operational needs into technology solutions that support efficiency, scalability, business performance, growth, productivity, and customer satisfaction. The BRM develops a deep understanding of company operations, products, services, workflows, and industry best practices to align technology investments with business goals, and coordinates delivery of technology services, projects, and implementations. Experience in the title, real estate, or mortgage industry is strongly preferred. The role calls for strong executive-level communication and influencing skills, relationship building, stakeholder management, analytical and problem-solving abilities, and a customer-focused approach. It also involves documentation and business process analysis, use of Microsoft Office applications, and may require occasional overnight travel. The position requires maintaining confidentiality and adapting to changing priorities, deadlines, and business needs. Employees are expected to support a respectful, diverse, inclusive, and collaborative work environment and demonstrate ethical conduct, accountability, exceptional customer service, and adherence to company policies and procedures.

Requirements

Bachelor’s degree in Business Administration, Information Technology, or a related field, or an equivalent combination of education and experience.
3–6 years of experience in business relationship management, technology consulting, project coordination, business analysis, or a related field.
Experience building partnerships across business and technical teams.
Proven ability to manage multiple priorities and initiatives in a dynamic environment.
Strong relationship-building, communication, and stakeholder management skills.
Ability to influence decisions and collaborate effectively across all levels of the organization.
Excellent organizational, analytical, and problem-solving abilities.
Strong documentation and business process analysis skills.
Customer-focused mindset and commitment to service excellence.
Proficiency with Microsoft Office Suite, including Teams, Outlook, Excel, Word, and SharePoint.
Ability to maintain confidentiality and handle sensitive business information.
Ability to adapt to changing priorities, deadlines, and business needs.
Repetitive and continual use of computers, keyboards, and display monitors.

Nice To Haves

Experience in the title, real estate, or mortgage industry is strongly preferred.
Experience supporting or working with business applications such as Qualia, RamQuest, Encompass Step (EnStep), DocuSign, FreshWorks, and related title and escrow platforms is preferred.
A valid driver's license and automobile insurance may be required.

Responsibilities

Serve as a strategic liaison between vendors, business operations, and IT; build stakeholder relationships, understand business priorities, and translate operational needs into technology solutions.
Develop a deep understanding of company operations, products, services, workflows, and industry best practices to align technology investments with business goals.
Advise and liaise between business and IT, aligning technology solutions, services, and initiatives with business objectives and driving successful outcomes.
Coordinate with IT teams, business stakeholders, and third-party vendors to deliver technology solutions, projects, and implementations successfully.
Use executive-level communication and influencing skills to facilitate decision-making, align priorities, and drive business outcomes.
Model a respectful, diverse, inclusive, and collaborative work environment, while demonstrating customer service, ethical conduct, confidentiality, and accountability.

Benefits

Comprehensive medical, prescription, dental, and vision plans
401(k) plan with a discretionary company match
Shareholder Purchase and Reinvestment Plan
Company-paid basic life and accidental death and dismemberment insurance premiums
Voluntary supplemental life insurance for employees, spouses, and dependent children
Fertility and Family Building Benefits
Paid disability benefits
Paid time off programs
11 company-paid holidays per year
Flexible spending account
Health savings account for participants in the High Deductible Health Plan
Employee Assistance Program
Educational Assistance Program
Voluntary benefits, including Critical Illness, Hospital Indemnity, Pet Insurance, and Accident Insurance
Title insurance policies and certain escrow services at no charge for the employee’s primary personal residence
Transportation benefit plan for mass transit, parking, and vanpool in several markets