Business Relationship Manager

Abbott • Lake Forest, CA

6d • $113,300 - $226,700 • Onsite

About The Position

This position is responsible for Business Relationship Management for Core Diagnostics IT Supply Chain. The role ensures the system portfolio supports organizational strategy through successful, consistent, and predictable delivery of programs, projects, and applications for the Supply Chain site. The Business Relationship Manager works directly with business clients to understand business processes and translate needs into IT opportunities, collaborating with the business to develop investment roadmaps and Supply Chain strategies aligned with the overall business strategy.

The position is onsite in Illinois and involves travel approximately 15% of the time. The role manages IT budgets, project portfolios, people leadership, capacity planning, organizational effectiveness, vendor relationships, and compliance with applicable policies and procedures.

Requirements

• Bachelor’s degree in computer science, Business Administration, Information Systems, or a related field.
• At least 8 years of IT experience within a large global healthcare, life sciences, pharmaceutical, or manufacturing organization.
• Business Relationship Management experience supporting Supply Chain, Manufacturing, or Operations functions.
• Experience developing technology roadmaps and leading digital transformation initiatives.
• Strong understanding of Supply Chain Execution Systems, with experience in one or more of ERP, MES, Manufacturing Systems, Production Planning, Scheduling, or Supply Chain Management technologies.
• Demonstrated ability to influence and collaborate with senior business leaders, including Directors and VPs.
• Experience managing vendors and cross-functional delivery teams.
• Strong understanding of SDLC and project delivery methodologies.

Nice To Haves

• Experience supporting manufacturing or supply chain sites in highly regulated industries.
• Agile delivery experience.
• Cloud technology experience.
• Knowledge of cybersecurity, privacy, and compliance requirements.
• Strong leadership, communication, and organizational skills.

Responsibilities

• Partner with business stakeholders to understand business strategy and communicate IT updates and needs consistently to business leadership.
• Translate business needs into user and functional requirements.
• Collaborate with BTS Delivery and external vendors to deliver IT solutions within budget, timeline, and service-level expectations.
• Review IT Statements of Work to verify they articulate business needs and raise concerns when estimates do not align with required effort.
• Support cross-divisional business initiatives and identify IT synergies and efficiencies.
• Champion change and innovation by encouraging creativity, new ideas, continuous improvement, and transformative solutions.
• Manage IT budgets, project capital and RCE expenditures, and return on investment; seek cost reductions and cost avoidance.
• Manage a project portfolio with projects ranging from $1 million to $10 million.
• Lead people-related responsibilities and capacity planning, including staffing and resource plans and sourcing mix.
• Manage organizational effectiveness and vendors.
• Manage issues, risks, and decisions within effective timeframes and achieve appropriate outcomes.
• Establish and maintain productive relationships across Abbott IT and with external suppliers.
• Ensure compliance with applicable Corporate and Divisional policies and procedures.

Benefits

• Career development opportunities with an international company.
• Potential qualification for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, an affordable and convenient path to earning a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior