Business Relationship Manager

Suncoast Credit Union•Cocoa, FL

20d•Hybrid

About The Position

The Business Relationship Manager leads business development efforts to maintain a strong loan pipeline and participates in the community to improve the financial lives of current and prospective Suncoast Credit Union members. The role builds relationships with businesses and business owners, promotes credit union products and services, and manages commercial business relationships and portfolios. The position covers the Volusia and Brevard regions and has a flexible hybrid arrangement with frequent travel. The manager evaluates business loan requests and supports lending recommendations through analysis of an organization’s financial condition, projections, site, plans, risks, and other relevant information. The role also coordinates with teams across the credit union, supports marketing and community engagement, and maintains compliance with applicable loan policies, procedures, and documentation.

Requirements

Bachelor’s degree in business administration, management, finance, or a related field; a comparable combination of work experience and training may substitute for education requirements.
At least 5 years of sales and/or business development experience.
Ability to generate leads and build a book of business with a pipeline for future opportunities.
Knowledge of personal and business financial statements and ability to analyze the creditworthiness of members and businesses.
General knowledge of Small Business Administration loans, including origination, processing, and servicing.
Ability to prioritize tasks and manage competing and changing priorities to meet deadlines.
Accuracy, attention to detail, organization, and task-management ability.
Ability to resolve difficult and complex problems.
Strong knowledge and understanding of credit union products, services, policies, and procedures pertinent to the job.
Strong written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators.
Ability to influence others regarding policies, practices, and procedures.

Responsibilities

Cultivate relationships with credit union staff to integrate business products with other core credit union products.
Manage relationships with business owners to build accounts for their businesses and employees.
Provide personalized service to business owners and their employees.
Promote credit union services to achieve management-set sales goals for specific products.
Network with current and potential business select partners to increase the account-per-member ratio.
Build relationships with financial-industry professionals to support a high-quality, competitive Member Business Services program.
Develop and implement marketing plans to increase product awareness.
Maintain minimum account-per-member levels and pursue opportunities to grow the business.
Manage the existing commercial business portfolio, including annual reviews, renewals, and line-of-credit term-outs.
Coordinate with business units across the credit union, including Suncoast Trust and Investments, service centers, and subsidiaries, to increase profitable business.
Collaborate with business unit leaders to coordinate objectives and communication and achieve results.
Participate in community events and committees to enhance Suncoast’s brand and visibility.
Maintain compliance with loan policies, procedures, and documentation, including loan package preparation, loan structuring, and underwriting.
Develop loan production through business development, networking, and relationship management.
Evaluate loan requests by assessing the organization’s financial condition, projections, site analysis, building plans, operating plans, potential risks, and other relevant data to support a recommendation or decline.
Maintain knowledge of current trends, laws, and issues affecting the area of expertise.
Attend educational events to increase professional knowledge.