Business Program Manager

Microsoft•Redmond, WA

10h

About The Position

The Business Program Manager is a central, cross-functional role within Strategy & Operations (S&O) in Microsoft’s Customer Service & Support (CSS) organization. S&O enables strategic planning, governance, business performance, operational execution, and transformation across CSS. This role drives the business and operating rhythms that support CSS and MCAPS-Core executive audiences, bringing clarity to processes and ensuring executives are prepared to focus on key business priorities. The role owns the timelines, readiness, quality, and follow-through for executive business reviews, as well as S&O communications, SharePoint, and event operations. It is suited to a detail-oriented, proactive program manager who can coordinate across a broad range of partners and leaders in a fast-moving executive environment. Strong coordination and communication skills are emphasized, alongside comfort with business performance data and executive reporting. The position requires passing Microsoft’s Cloud Background Check upon hire or transfer and every two years thereafter.

Requirements

Bachelor’s degree in Business, Operations, Finance, or a related field and at least 2 years of experience in program management, process management, or process improvement, or equivalent experience.
Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Nice To Haves

Master’s degree in Business, Operations, Finance, or a related field and at least 3 years of experience in program management, process management, or process improvement; or a bachelor’s degree in one of these fields and at least 5 years of relevant experience; or equivalent experience.
Experience supporting Rhythm of Business processes, including Quarterly Business Reviews, Monthly Business Reviews, operational reviews, or executive business reviews.
Experience preparing, coordinating, or managing executive-level presentations and PowerPoint materials.
Experience drafting internal communications and managing content in SharePoint or similar collaboration platforms.
Experience planning and coordinating meetings, events, or offsites, including logistics, scheduling, and attendee coordination.
Strong organizational and time-management skills, including the ability to manage multiple priorities and deadlines simultaneously.
Ability to work independently, anticipate business needs, and coordinate across stakeholder groups such as business, finance, planning, and operations teams.
Familiarity with business operations, planning processes, financial rhythms, scorecards, reporting, or business performance metrics, including reviewing and interpreting business data.
Proficiency with Microsoft Teams, Outlook, PowerPoint, Excel, and SharePoint; experience using Microsoft Copilot or other AI-enabled productivity tools.
Experience working within Microsoft or another large, complex enterprise organization.

Responsibilities

Own the end-to-end operating cycle for executive business reviews, including workbacks, readiness checkpoints, agendas, and logistics.
Coordinate contributor inputs across CSS and MCAPS-Core and ensure owners meet deadlines so materials are ready before leadership review.
Quality-check and finalize executive materials, and lead storyboard and deck reviews with leaders before each forum.
Own the review action tracker and drive decisions, actions, risks, and dependencies to closure while surfacing blockers early.
Lead pre- and post-meeting communications, including pre-reads, recaps, and action summaries.
Drive S&O leadership and organization-wide communications and templates, and own the S&O SharePoint site and shared workspaces.
Plan and run S&O events and team rhythms, such as town halls, offsites, and site events, including agendas, logistics, and follow-up.
Continuously improve communications and event processes using AI and automation tools such as Microsoft Copilot.